Ella Baché

Ella Baché

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سلام.شما خواهر بهزاد و بهروز هستید؟
Please do something about your emails before I unsubscribe to alleviate the pestering
Ok guys I think you’ve made your point!
I need an immediate response before this escalates even more. I am not one to complain, name and shame or even use social media but the deplorable service I have experienced from in store and your head office has made me resort to this. On Saturday 07/11/2019 at 3:15pm I had eyelash extensions booked at Ipswich. After a while I felt I’d been there for a while and asked the very young girl what the time is. It was almost 5pm and she and only done 1 eye, and stuck a few on the other eye. Understandably frustrated, I agreed to come in on Monday 09/12/19 4pm to get this fixed. The manager Jess called me after I sent her photos of what had happened and she replied with ‘we were happy to fix and stay back for you’…. As if I wanted to be there any longer. I have been coming to Ella Bache for years and never had a problem. It was the first time getting eyelashes done at Ipswich and I will never again set foot in a salon. On Sunday/Monday I had irritation in one eye (the one she horribly stuck a few on) and ended up having to pull them out I was in that much pain. The girl honestly didn’t know what was doing, and should be in training school. I sent messages to the page with supporting photos and called head office on Monday morning. I had to walk around for 2 days with one bald eye, and the other with eyelash extensions very distraught and embarassed. I phone head office on Monday 09/12/19 to report this, Mandy said she would make sure my experience on Monday would be good. I arrived for my appointment at 4pm on 09/12 /19 and behold the girl that was there to do my lashes was THE SAME GIRL FROM SATURDAY. I was furious, but I am a patient and empathetic person I went into the room and I was helpless. She didn’t look at me in the eye, was rude,… I even said ‘how are you’ because I felt sorry for her…. Then after setting up she stormed out for some reason. Absolutely livid, I left. WHY AM I GETTING TREATED LIKE DIRT WHEN YOU INCOMPETENT STAFF ARE IN THE WRONG. I told Jess, the manager she needs to fix this right now. She couldn’t. Clearly, Mandy did not ‘follow this up’ like she should have. This morning I rang head office again to tell them my ordeal yesterday. Of course Mandy answered phone, and admitted to me she didn’t follow up at all, all she did was left a message yesterday. I said I wanted resolution/compensation arrangement this morning….. rang again…. Nothing. SHE DID NOTHING. PLEASE CONTACT ME IMMEDIATELY, THIS WILL ESCALATE. Please do me a courtesy and not make me speak to Mandy, Jess or anyone from Ella Bache Ipswich. Dasuni
Well, I had my first facial done today. Christine you are wonderful. Loved our initial chit chat but once we got down to business it was soo relaxing. Altho I didn't receive complimentary foot massage it would have paled in comparison to the treatment I got. Thank you so very much. ###
I was in your Newmarket salon yesterday and saw a poster claiming Australia women age 20 years faster than anyone else. The source was quoted as a Monash study. I looked up this study and Professor Goodman actually only compared women in Australia, UK, USA and Canada and he commented that on the surveys the women filled in, Australian women reported aging 10 to 20 years earlier than American women. Your poster does not match the reality of the Monash study.
What happened to the Lait Exotique cleanser recently? Why has it been taken off shelves/discontinued? Is it just being repackaged? I'm sure I'm not the only one that finds its the best cleanser for my skin! #concerned
I’ve been using Elle Bache for many many years and have always had compliments on my skin. I bought the Creme Jojoba last week and it has changed. It’s not as thick as it was. When I looked at the packaging, it is now called Softening Jojoba Cream. The consistency of the cream is totally different. I went to David Jones today to see whether I had bought the wrong cream. When I asked the sales person if they had changed it, she told me that it is now made in Australia and that they have to comply with Australian regulations so , yes, it probably has changed. I’m so disappointed as the new cream is like any cream I can buy from the supermarket for $10...... not $85.
Keep your summer glow this winter! ☀️ - Winter conditions can leave our skin feeling unbalanced. Common winter skin conditions are: - 🏞️ Dehydration: lack of moisture in the air, fine lines and acceleration of sensitive skin conditions. 🏜️ Dryness: low sebum production, impaired barrier function, flakiness and irritation. 🌫️ Thickened dry dead skins: dull, patchy or uneven skin, poor product/ingredient absorption. - Learn what Ella Baché products your skin loves with a complimentary skin diagnosis to keep yout glow this winter! http://bit.ly/2X4B7ZM
Keep your summer glow this winter! ☀️ Winter conditions can leave our skin feeling unbalanced. Common winter skin conditions are: 🏞️ Dehydration: lack of moisture in the air, fine lines and acceleration of sensitive skin conditions. 🏜️ Dryness: low sebum production, impaired barrier function, flakiness and irritation. 🌫️ Thickened dry dead skins: dull, patchy or uneven skin, poor product/ingredient absoption. Learn what Ella Baché products your akin loves with a comolimnetary skin diagnosis to keep yout glow this winter! http://bit.ly/2X4B7ZM
Hello, the other day sometime between the the last Wednesday or Thursday of may 2019, I meet the three most gorgeous, kind hearted girls ever to grace the retail trade,in joondalup shopping centre, they knew not a thing about me and as I tried to hold myself together , which I could not any longer, they took my hand led me to a private room and made my face presentable for my darling young daughters funeral service whom had just pasted days before, and in my head I could hear her voice Mum your eye brows are hideous, their care and tender touch was beyond simple caring,also the fact they refused to charge me anything and gave me a little gift , made my faith in human nature a lot better, thank you girls so very , very much , I hope to repay you all or someone to repay your kindness, your parent's and yourselves should be very proud of you all.
Ella Bache consultant, Mabel, from Ella Bache David Jones Chatswood Chase NSW Australia is the sole reason I am still loyal to your brand after 23 years. Her knowledge of all the products, her advice, her support, her professionalism & kindness is second to none in the beauty industry. She is an exceptional ambassador for your brand. Please recognise her ! She's the best Ella Bache consultant I have had from Paris to Sydney, Port Macquarie to Bowral, Coogee to Castle Hill. I have been to many, many many of your salons. Thank you Mabel !

Ella Baché is a family owned business built on an unyielding passion for creating skincare that delivers effective results. http://ellabache.com.au

Ella Baché was created in Paris in 1936 by Madame Ella Baché, who believed in improving “the canvas of the skin” rather than creating a marketable product. “No two skins are alike” epitomises the Ella Baché brand today. Ella Baché has become a uniquely Australian story thanks to the inspiration of Edith Hallas. Married to Ella Baché’s cousin, Edith brought Ella Baché to Australia in 1954 leading her on a lifetime journey resulting in the creation of one of Australia’s most enduring and respected skincare companies… At Ella Baché we know every client’s skin is unique – they each have their own needs and they each change in different ways. It is our commitment to skincare and belief in each unique skin that sets us apart.

Our NEW Collagen+ Peptide Eye Serum not only packs a punch but also boasts the ability to supercharge the eye contour area. With the use of active ingredients, including Peptides and Ceramides, it gives your skin long lasting hydration and illumination.
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Image via @jessicasuwita
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#EllaBacheAus

@helensmakeupartists using our Hydra Cationic Skin Elixir as a primer to prep the skin for a perfectly hydrated base for make-up application.
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#EllaBacheAus

Give your skin a glow boosting ritual with our best-selling Classics to help your skin be the brightest it can be all winter long. Stock up on your feel good skincare with free shipping. 6 Hours to go.
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​#EllaBacheAus

“Our skin is so much more than how the world sees us: it’s a reflection of our story.” Pippa Hallas, CEO of Ella Baché
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Are you ready to make your bold move and create your own story?
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#MakeBoldMoves

Gently and effectively remove make-up and impurities without disrupting skin's natural pH levels. Find your skin’s favourite Cleanser with 20% off. Don’t miss out, ends tonight.
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#EllaBacheAus

Our plans for the long weekend include skincare rituals and selfcare moments. Discover our top home skincare rituals on our blog.
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#EllaBacheAus

Our range of Cleansers gently yet effectively remove make-up and impurities without disrupting skin's natural pH levels.
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Shop our Cleansers range online or in Salon and enjoy 20%. Ends soon.
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​#EllaBacheAus

Use our NEW Collagen+ Peptide Eye Serum morning and night before your moisturizer. Lightly squeeze three small dots under the eye and brow area using the cooling applicator and lightly sweep product out towards the corner of the eye.

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#EllaBacheAus

Rich and luxurious this creamy Eye and Lip Cleanser will quickly become your can’t live without product. Suited to all skin types it gently sweeps away any trace of make-up without pulling the skin. Receive your bonus Eye and Lip Cleanser 30mL when you purchase 2 skincare products online or in Salon.
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​Limited time only. Excludes 20% off Cleansers.
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​#EllaBacheAus

[06/02/20]   Supporting and celebrating the individual is at the heart of our beliefs #blackouttuesday

Treat yourself this long weekend with a Facial Treatment in select VIC, NSW, SA, ACT, WA and QLD Salons. NT Salons are also open now for your Beauty Treatments. Your safety is our priority and we thank you for following our COVIDSafe plan in Salon.
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​#EllaBacheAus

Gently sweep away any trace of make-up without harming the skin with a complimentary Eye and Lip Cleanser (valued at $45) when you purchase two skincare products in Salon or online.
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#EllaBacheAus

Pippa Hallas our CEO sat down with Liv Crumpton, Owner of Livnutritious to discuss her practice and her key lessons to achieving a well-grounded lifestyle which she delivered in spades; an inspiration to all she charges life with a glass half full mindset! Read the full article on our blog now.
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#MakeBoldMoves

You can now late-night binge on Netflix and still give off the illusion of a blissful 8 hours sleep! Our NEW Collagen+ Peptide Eye Serum hydrates and illuminates whilst banishing tired, puffy eyes.
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#EllaBacheAus

Treat yourself to a little ‘me-time’ with a Facial Treatment in select VIC, NSW and SA Salons from Monday and ACT from tomorrow. Select QLD and NT Salons are open now for your Treatment rituals too and our WA Salon Treatments will resume June 6th and TAS June 15th.
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Your safety is our priority and we thank you for following our COVIDSafe plan in Salon.
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​#EllaBacheAus

Mix 1-2 drops of our Botanical Skin Treatment Oil with your favourite moisture protective and apply to the skin or apply to the skin before applying a moisture-protective for bright, plump and smooth skin.
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​Image via @shannonhope_makeupartist.
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​#EllaBacheAus

Look after your eyes with a complimentary Eye and Lip Cleanser (valued at $45) when you purchase two skincare products online or in Salon.
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​#EllaBacheAus

Introducing our NEW Collagen+ Peptide Eye Serum. This multi-benefit and ultra-lightweight eye treatment Serum plumps fine lines and wrinkles with a supercharged powerhouse of active ingredients including Peptides and Ceramides. Redefine your eye ritual and discover instant firmness and illumination.
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​#EllaBacheAus

Ella Baché's cover photo

@alarnataylor_hair_mua is trying out our NEW Rose Hydrating Mist launching in July. An essential pink spritz delivering a surge of Hyaluronic Acid with the added bonus of Rose Hydrosol for glowing skin.
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#EllaBacheAus

Crowned the ‘queen’ of colour, our CEO Pippa Hallas sat down with La Boutique owner Belinda Jeffreys to talk about her career journey and top tips for the BOLD modern-day woman. Read the full article on our blog.
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​#EllaBacheAus

Good skin starts with the right cleanser. Shop your favourite cleanser and enjoy 20% off. Not sure which one is right for you? Book our Virtual Skin Consult or visit select open Salon and let one of our expert skin Therapists prescribe the right one for your skin.
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#EllaBacheAus

Ella Baché's cover photo

As we find ourselves sitting more and more, take the time to relieve tension in your body. It takes as little as 5 minutes to destress and unwind.

Recharge your skin with much needed proteins, vitamins and minerals from a Serum targeted to your skin concerns. Today only, enjoy a bonus Spirulines Intensive Wrinkle Correcting Serum 15mL with your online purchase over $150.
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​#EllaBacheAus

Renew and regenerate your skin with our Ella Baché Eternal+ Range. Enriched with Algae, Amino Acids and Fruit Extracts to leave your skin feeling firmer and more radiant.
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​#EllaBa

Masks are loaded with beneficial ingredients such as Bio-Cellulose, Hyaluronic Acid, Glycolic Acid to target a skin concern or deliver instant results. Get in touch with your Therapist to find the perfect Mask for your skin.
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#EllaBacheAus

Ella Baché's cover photo

“I love simplicity and effectiveness and this product does both. Cleans softly and thoroughly and still leaves my skin feeling soft” – Anita, Ella Baché Customer
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Get the Cleanser your skin loves at 20% off for a limited time only.

'Superfluid is our superhero, we are obsessed. Perfect if you are wanting a lightweight coverage along with your SPF50+' - @ellabachegong Book your Virtual Skin Consult with one of our expert Therapists to find superhero products your skin will love.
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​#EllaBacheAus

The first step to any skincare routine is choosing the right cleanser that your skin will love. For clean, hydrated and refreshed skin, try one of our 5 star favourites at 20% off. Plus, enjoy free standard shipping on all orders.
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​##EllaBacheAus

@helensmakeupartist using our Hydra Cationic Skin Elixir to achieve soft, smooth and plump skin pre make-up application.
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#EllaBacheAus

We know that everyone’s skin is unique and it requires exceptional care so our Therapists are here to help you learn what your skin loves. Book a Virtual Skin Consult today.
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​#EllaBacheAus #MakeBoldMoves

Show your body a little self-care this Saturday with our glow-inducing Bodycare heroes. Perfect for balancing, hydrating and smoothing the skin. Tap for product details. Image via @johombsch
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​#EllaBacheAus

With the easing of social distancing restrictions, we have select salons open for retail products and gift vouchers. Our Queensland salons will also be open for treatments from tomorrow as well. Your safety is our priority and we thank you for following our COVIDSafe plan in salon.
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​#EllaBacheAus

Learn what your skin loves with Ella Baché

At Ella Baché, we’re committed to helping women feel confident in their skin. We do this by teaching them what their skin loves and using our expertise to create personalised, expert skin solutions for maximum results, without the harm.

Find out what your individualised skin solution is by booking your complimentary skin diagnosis today.

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