I Feel Pretty Hair Salon

Beeeeautul grey!

I am writing to formally express my extreme frustration and disappointment regarding a recent delivery issue.

I placed an order for an Apple laptop and a software package from the same vendor, under the same order details and shipping address. While the laptop was delivered successfully and without any issues, the software package has never arrived.

Upon checking the tracking information, I was surprised and confused to see that the software package was reportedly returned to the sender due to an “incorrect address.” This explanation is simply unacceptable. The exact same address was clearly used for both items—one of which was delivered without any problem. It is difficult to understand how the address could be deemed correct for one shipment and incorrect for another originating from the same order.

Furthermore, I contacted UPS directly to clarify the situation. During that conversation, I confirmed my correct address with representative, who acknonowledged that the issue was caused by a driver’s mistake. I was assured that the return would be stopped, and I would receive my parcel shortly. I was also given an apology for the error.

Based on that assurance, I expected the issue to be resolved promptly. Unfortunately, this has not been the case.

This order was intended as a birthday gift for my friend. I deliberately placed the order well in advance to ensure timely delivery and to allow myself the weekend to properly set up the software. Due to this failure, the birthday has now passed, my friend has left without receiving the gift, and I am left without any clarity on when—if ever—the package will arrive.

This situation has caused significant inconvenience and disappointment, and I find it unacceptable that despite acknowledging the mistake, no effective corrective action has been taken.

I have never received a clear explanation of how this error occurred, why the promised intervention did not take place, and what immediate steps UPS will take to resolve this matter. I also expect assurance that this shipment will be properly handled without further delay.
!!!STOP!!! STAY AWAY FROM UPS.

My first customer in Canada.

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