Hair by kelsey

Evening ladies ❤️

I just wanted to come on and explain something that has happened this evening, as I was going to go live but I’m not sure I’d be able to get my words out properly!

Unfortunately, tonight I’ve lost a long-standing client after having to request a cancellation fee. I want to make it really clear that this post is not intended to speak negatively about that client, and I would absolutely not want anyone making comments about her. She is a lovely lady who has been coming to me for many years, and I’m genuinely sad that things have ended this way.

However, I feel I need to explain why I have a cancellation policy and why I have to stick to it — regardless of how long someone has been a client.

The appointment was cancelled at around 8pm tonight for an appointment tomorrow. I completely understand that sometimes things happen unexpectedly, and I appreciate that she had a genuine reason for needing to cancel. But unfortunately, it was still very short notice.

My cancellation policy has been in place for around two years. It is communicated regularly, is available on my page and applies to every client. It isn’t there specifically for clients who regularly cancel or don’t attend. It’s there because when you book an appointment with me, you are booking my time.

Tomorrow’s appointment involved two one-hour slots being set aside for this particular service. That’s two hours of my working day that I now potentially have sitting empty, and the service was £55.

As a self-employed hairdresser, if an appointment is cancelled at very short notice and I can’t refill that space, I don’t get paid for those hours. I still have bills to pay, a family to provide for and all the usual costs that come with running a business.

And honestly, I hate asking for cancellation fees. It makes me feel awful every single time. I don’t enjoy having that conversation with anyone, especially someone who has been a loyal client for so many years.

But loyalty can’t realistically mean that the policy doesn’t apply. If I made exceptions for certain clients, it wouldn’t really be a fair policy for everyone else.

I have also tried to be as fair as I possibly can. I have said that if I manage to fill the appointment, I will transfer the £55 onto her next appointment. That way, if I can replace the booking, she isn’t actually losing the money.

Unfortunately, with less than 24 hours’ notice, I may not be able to fill it.

I completely understand that from a client’s point of view, paying a cancellation fee can feel frustrating, especially when you’ve been coming to the same hairdresser for years. But from my side, that appointment has been reserved specifically for you, and I’ve turned away other potential bookings to keep that time available.

It’s a little bit like buying a concert ticket or booking a flight — if you can’t attend at the last minute, the business has still reserved that place for you and may not have the opportunity to sell it to somebody else.

So please know that the cancellation policy isn’t about being greedy, nasty or trying to make money from someone cancelling. It’s simply there to protect my working hours and my income when I lose an appointment that I can no longer refill.

I’m genuinely upset that I’ve lost a lovely, long-standing client over this. That’s the last thing I ever want. But I also have to make decisions that allow me to continue running my business and supporting my family.

I will always try to be understanding and fair where I can, and if I can fill a cancelled appointment, I absolutely will do what I can to make things right.

Thank you to everyone who understands why I have this policy in place ❤️

It’s not personal. It’s business, and it’s there to protect my time and my income. xx

🎂 GOOD MORNING LADIES! 🎂

We have a little birthday celebration in the house today, and our birthday girl has received her lovely birthday text and gift! 🥳💕

It might not be a fortune, but hey… it’s more than you got last year! 😂 So we’ll take that as a win!

Just a little reminder of how your 10% birthday discount works:

🎁 You have 30 days to BOOK an appointment to qualify for your birthday discount.

✂️ If you’re booking a new appointment, simply quote BDAY10 when booking.

📲 If you already have an appointment booked, just drop me a message as soon as you receive your birthday text and send me a screenshot. I’ll pop a note on your booking so your discount is ready and waiting!

IMPORTANT: It’s the booking that needs to be made within the 30 days, not necessarily the appointment itself. So you can book ahead!

It’s as simple as that! No complicated rules, no jumping through hoops… just a little birthday treat from me to you! 🥰

☀️ SUNDAY FUNDAY… OR JUST ANOTHER DAY IN THE LIFE OF A BUSY MUM! 😂🙈

Up bright and early this morning to get the food shopping delivered 🛒 (because apparently Sundays are for being productive, not having a lie-in! 🤣).

Then it’s straight into getting ready and playing taxi driver, taking my cousin over to Stretford for something VERY exciting she’s got going on with her makeup business! 💄✨ Can’t wait to see what she’s been up to!

Then it’s back home and straight into the glamorous world of mum life… cleaning, sorting school uniforms, getting everything ready for the week ahead and squeezing in all the work-related bits and bobs. 🧹👕💻

Later on, we’re off to watch our Tillie racing with Hyde 🏊‍♀️❤️, before heading home for the usual Sunday evening chaos… baths, tea, school bags and getting everyone ready to do it all again tomorrow! 😂

Honestly, who needs a day of rest anyway?!

What’s everyone else up to this Sunday? Are you having a relaxing day or is it a full-on Sunday Funday like ours? 🤣☀️💕

✂️ AVAILABILITY COMING UP! ✂️

A few appointments still available, ladies! 💕

Monday 5th October
• 12pm • 1pm

Wednesday 7th October
• 11:30am • 2pm • 3pm

Thursday 8th October
• 10am • 11am • 4pm

Thursday 15th October
• 10:30am • 2pm

Thursday 22nd October
• 10am • 4pm • 5pm

Friday 23rd October
• 10am • 11am • 12pm • 1pm • 2pm • 3pm • 6:30pm

Don’t leave it too late to get your hair booked in! 💇‍♀️

📩 Message me on Facebook or WhatsApp to book.

Not every blonde has to be bright white! 🤎🍯

Chrissy loves her warm, honey blonde, and we absolutely love creating these gorgeous golden tones!

Beautiful, soft and full of warmth. Sometimes a little honey is all you need! ✨

A more lived-in blonde for Tracy! 🤍✨

We added some subtle lowlights and a soft root to create more depth, dimension and a beautifully blended finish.

The picture really doesn’t do this one justice… it was absolutely STUNNING in person! 😍

WOW! Where on earth have the last 10 years gone?! 🥹❤️

12 and a half years ago, I found out I was pregnant, and just a few weeks later Jen told me she was selling the salon. Well, I never did find anywhere else that felt quite the same or where I felt as happy.

Then, one day, I spotted a girl on Facebook who had just opened a new salon, so I congratulated her. Never spoken to her in my life, yet somehow I had both her and her mum on Facebook. The even weirder bit? We were both Greenwoods (I didn’t have Dad’s name for very long… long story 🤣).

Anyway, she offered me a chair to rent, and I said no. For about a week anyway! 🤣

I told Mike I was going for an interview to rent a chair, and he told me it was a daft idea and I’d regret it.

Well, anyone who knows me knows I don’t particularly like being told I can’t do something… so obviously I had to prove him wrong! 😂

Two buses every morning and two buses home every evening. Plenty of people probably thought I’d never stick at it, especially with a toddler in tow for a little while, but I did it!

And look what came from that one little decision…

A lifelong friendship, an absolute mountain of amazing clients, countless memories and, yes, a few clients lost along the way (you can’t win them all! 🤣).

Me and Abbie have been through pretty much every situation and emotion imaginable, but somehow we’ve always come through it together.

And when I say EVERYTHING, I mean everything! Births, deaths, weddings, christenings, break-ups and getting back togethers, lockdown… you name it, we’ve probably lived through it together.

The only thing that nearly broke us was a sh*tty toilet! 🤣🤣

But here we are, 10 YEARS LATER! ❤️

What started as a slightly mad idea has turned into something I’m so proud of. I’m still here, still self-employed and thriving more than ever.

Here’s to 10 years of hair, laughter, tears, hard work, friendships and probably far too much gossip! 🤣

I’ve got at least another 5 years of being self-employed in me… then I might need Park House! 🤣🤣

Wouldn’t change the journey for the world. ❤️

🤩 WOW 🤩

This was worth every minute (and every hour!) 😍

What a stunning transformation on the lovely Claire! ❤️

We kept her gorgeous ginger tones but brightened everything up with a cheeky balayage — giving it that perfect autumn-ready glow 🍂✨

Absolutely LOVE this one! 🧡

Order today !