Yvonne Ohui MacCarthy

Customer service thought leader and consultant. President of the Institute of Customer Service Professionals (ICSP).I provide different solutions to customer service challenges for individuals and organizations.

Operating as usual

Dear Respondent,
You may have heard time and again that customer service in Ghana is terrible. The question is how terrible is it? How can we move away from this popular refrain and actually measure the quality of service experience in various sectors/organizations, call out the 'bad apples' and recognize companies in various sectors providing excellent customer service to the public?

The Ghana Customer Service Index GCSI) is an annual survey conducted with a report which measures customer service in various sectors/organizations in Ghana. The GCSI 2020 would provide insights into the state of customer service in Ghana, and uncover companies whose excellent performance would drive the 2020 edition of the Index.

The survey would focus on 10 key sectors:

•Banking
•Insurance
•Utilities
•Telecommunications
•Hospitality
•Healthcare
•Retail
•Public institutions
•Online businesses
•Transport (Ride Hailing)

In answering this survey, you would help to place in proper context the state of customer service in Ghana as you rate organizations within the aforementioned sectors (public or private) that you patronize most often. Your participation in this survey is very crucial to gauging the state of customer satisfaction in Ghana. The survey will take approximately 15-30 minutes to complete, and is completely voluntary. Please note that we take confidentiality very seriously, and responses are completely anonymous. The minimum required sample size for a company to be featured in the report is thirty (30).

PLEASE CLICK ON THE LINK BELOW TO TAKE THE SURVEY.

https://forms.gle/gJxxABPY9pR53exn7

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

Love what you do!

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

This is our contribution!

Nigeria is done, it’s now Ghana’s turn. Don’t miss this double opportunity of attain a professional certificate from the West African Association of Customer Service Professionals and becoming a member of the association

Click on the link below to register.

https://www.icspghana.com/association-of-customer-service-professionals-waacsp-training-for-ghana-to-be-held-in-july-2020/

This month of June is dedicated to Customer Service on JoyBusiness Masterclass. Don’t miss it.

This month of June is dedicated to Customer Service on JoyBusiness Masterclass. Don’t miss it.

Yvonne Ohui MacCarthy's cover photo

You can now acquire a professional certificate from the West African Association of Customer Service Professionals (WAACSP). Click on the link below to apply.

https://www.icspghana.com/association-of-customer-service-professionals-waacsp-training-for-ghana-to-be-held-in-july-2020/

You can now acquire a professional certificate from the West African Association of Customer Service Professionals (WAACSP). Click on https://lnkd.in/dPeFu9s to apply.

Yvonne Ohui MacCarthy

Hurry Up?

Crisis Communication Strategy ep.1

https://www.podomatic.com/podcasts/ohuistard/episodes/2020-04-13T01_24_33-07_00

More and more businesses and organizations are facing a new operational reality thats affecting their customers and employees. How prepared are you to effectively manage this and any other crisis situations. Let’s share a few tips on how you can do that.

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy

Zed Corner

Zambia and Africa needs to hear this!

Food for thought!

Are you a procrastinator or a precrastinator? In the next two weeks as we observe the lockdown, let’s be mindful how we use our time. Serious minded and focused people would come up with some of the best ideas ever after the two weeks. I’m sure most people have their physiological (food, water, toiletries etc.) lockdown essentials prepared but how about your psychological lockdown essentials (things that feed the mind)? Don’t spend the rest of the coming two weeks idling. Feed your mind. My psychological lockdown essentials are

2 key books:

Good vibes, Good life by Vex King
Becoming Michelle Obama (a book I started but never completed)
plus any book I feel the need to read from my iTunes Books library

These iTunes apps:

iTunes Books
Audible
iTunes Podcast
Mindvalley
bookPress
Notes
Skype
Zoom

My super creative pens ( I’ll be doing a lot of digital and paper writing)

My one and only iPad Pro ( I don’t function without it)

I thought this would be an interesting thing to do, to keep us focused for the next two weeks. Tell me how you plan on feeding your mind. I nominate the following people to post their psychological lockdown essentials (add pictures if you want) and also nominate others.

Derick Osei Owusu Ajepomaa M Oklah Ama Pokua Mensah Lily Aryeetey A-Mensah Koka Asiedu Gwen Addo Naa Adaku Addo Golda Ekow Mensah Des Amey Prince Benjamin Yipaah McMaster Paul

Food for thought!

Are you a procrastinator or a precrastinator? In the next two weeks as we observe the lockdown, let’s be mindful how we use our time. Serious minded and focused people would come up with some of the best ideas ever after the two weeks. I’m sure most people have their physiological (food, water, toiletries etc.) lockdown essentials prepared but how about your psychological lockdown essentials (things that feed the mind)? Don’t spend the rest of the coming two weeks idling. Feed your mind. My psychological lockdown essentials are

2 key books:

Good vibes, Good life by Vex King
Becoming Michelle Obama (a book I started but never completed)
plus any book I feel the need to read from my iTunes Books library

These iTunes apps:

iTunes Books
Audible
iTunes Podcast
Mindvalley
bookPress
Notes
Skype
Zoom

My super creative pens ( I’ll be doing a lot of digital and paper writing)

My one and only iPad Pro ( I don’t function without it)

I thought this would be an interesting thing to do, to keep us focused for the next two weeks. Tell me how you plan on feeding your mind. I nominate the following people to post their psychological lockdown essentials (add pictures if you want) and also nominate others.

Derick Osei Owusu Ajepomaa M Oklah Ama Pokua Mensah Lily Aryeetey A-Mensah Koka Asiedu Gwen Addo Naa Adaku Addo Golda Ekow Mensah Des Amey Prince Benjamin Yipaah McMaster Paul

Ghana Customer Service Index 2019 review.

QUARANTRAIN! QUARANTRAIN! QUARANTRAIN!

The following customer service courses are still available online. Take advantage of the extra time and add value to yourself. A certificate is awarded from the Institute of Customer Service Professionals (ICSP).

WhatsApp 0543019186 for instructions.

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

30 best customer service experts, specialist, consultants and strategics around the world, not one of them is African. My aim is to be Africa’s no.1 customer service expert, specialist, consultant , strategist and advocate. I will be that black woman amongst the names who would change the narrative. Period!

Thank you!

Yvonne Ohui MacCarthy Writes, "When I started Customer Service 10 years ago in Ghana, I knew exactly where I wanted to end up even though how to get there was unclear. I wanted to be a part of the African customer Service revolution and to be known as the best African customer service thought leader. I am still working at it, I will succeed and achieve even more. It is a privilege for me to be assigned the position of BOARD CHAIR for the West African Association of Customer Service Professionals head quartered in Nigeria. This is where the hard work begins. It is a privilege to serve!"

Congratulations @yvonnemaccarthy on your latest achievement and making it to fearless and fabulous woman of the month, March 2020. You are indeed a trend setter and an inspiration to women in Africa. We love you 💜💜💜

Online customer service training courses

[02/22/20]   Thank you all for following and liking my page.

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