Yvonne Ohui MacCarthy

Customer service thought leader and consultant. President of the Institute of Customer Service Professionals (ICSP).I provide different solutions to customer service challenges for individuals and organizations.

Zed Corner

Zambia and Africa needs to hear this!

Food for thought!

Are you a procrastinator or a precrastinator? In the next two weeks as we observe the lockdown, let’s be mindful how we use our time. Serious minded and focused people would come up with some of the best ideas ever after the two weeks. I’m sure most people have their physiological (food, water, toiletries etc.) lockdown essentials prepared but how about your psychological lockdown essentials (things that feed the mind)? Don’t spend the rest of the coming two weeks idling. Feed your mind. My psychological lockdown essentials are

2 key books:

Good vibes, Good life by Vex King
Becoming Michelle Obama (a book I started but never completed)
plus any book I feel the need to read from my iTunes Books library

These iTunes apps:

iTunes Books
Audible
iTunes Podcast
Mindvalley
bookPress
Notes
Skype
Zoom

My super creative pens ( I’ll be doing a lot of digital and paper writing)

My one and only iPad Pro ( I don’t function without it)

I thought this would be an interesting thing to do, to keep us focused for the next two weeks. Tell me how you plan on feeding your mind. I nominate the following people to post their psychological lockdown essentials (add pictures if you want) and also nominate others.

Derick Osei Owusu Ajepomaa M Oklah Ama Pokua Mensah Lily Aryeetey A-Mensah Koka Asiedu Gwen Addo Naa Adaku Addo Golda Ekow Mensah Des Amey Prince Benjamin Yipaah McMaster Paul

Food for thought!

Are you a procrastinator or a precrastinator? In the next two weeks as we observe the lockdown, let’s be mindful how we use our time. Serious minded and focused people would come up with some of the best ideas ever after the two weeks. I’m sure most people have their physiological (food, water, toiletries etc.) lockdown essentials prepared but how about your psychological lockdown essentials (things that feed the mind)? Don’t spend the rest of the coming two weeks idling. Feed your mind. My psychological lockdown essentials are

2 key books:

Good vibes, Good life by Vex King
Becoming Michelle Obama (a book I started but never completed)
plus any book I feel the need to read from my iTunes Books library

These iTunes apps:

iTunes Books
Audible
iTunes Podcast
Mindvalley
bookPress
Notes
Skype
Zoom

My super creative pens ( I’ll be doing a lot of digital and paper writing)

My one and only iPad Pro ( I don’t function without it)

I thought this would be an interesting thing to do, to keep us focused for the next two weeks. Tell me how you plan on feeding your mind. I nominate the following people to post their psychological lockdown essentials (add pictures if you want) and also nominate others.

Derick Osei Owusu Ajepomaa M Oklah Ama Pokua Mensah Lily Aryeetey A-Mensah Koka Asiedu Gwen Addo Naa Adaku Addo Golda Ekow Mensah Des Amey Prince Benjamin Yipaah McMaster Paul

Ghana Customer Service Index 2019 review.

QUARANTRAIN! QUARANTRAIN! QUARANTRAIN!

The following customer service courses are still available online. Take advantage of the extra time and add value to yourself. A certificate is awarded from the Institute of Customer Service Professionals (ICSP).

WhatsApp 0543019186 for instructions.

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

30 best customer service experts, specialist, consultants and strategics around the world, not one of them is African. My aim is to be Africa’s no.1 customer service expert, specialist, consultant , strategist and advocate. I will be that black woman amongst the names who would change the narrative. Period!

Thank you!

Yvonne Ohui MacCarthy Writes, "When I started Customer Service 10 years ago in Ghana, I knew exactly where I wanted to end up even though how to get there was unclear. I wanted to be a part of the African customer Service revolution and to be known as the best African customer service thought leader. I am still working at it, I will succeed and achieve even more. It is a privilege for me to be assigned the position of BOARD CHAIR for the West African Association of Customer Service Professionals head quartered in Nigeria. This is where the hard work begins. It is a privilege to serve!"

Congratulations @yvonnemaccarthy on your latest achievement and making it to fearless and fabulous woman of the month, March 2020. You are indeed a trend setter and an inspiration to women in Africa. We love you 💜💜💜

Online customer service training courses

[02/22/20]   Thank you all for following and liking my page.

Tune in!

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

Tune in

Yvonne Ohui MacCarthy

tisu.com

The annual customer service performance ranking is out and would be revealed at a press conference which would take place at the British Council on the 30th of January 2020. The following organizations were surveyed. Who gave the best customer service experience in the year 2019. Join us to reveal our findings and the official ranking of our index.

Financial institutions

Access Bank
Barclays
GCB
ADB
Stanbic
UMB
Fidelity
Zenith Bank
Ecobank
Star Life
Vanguard
Enterprise Insurance
SIC
Metropolitan Life

Utilities
ECG\PDS
GWC

Telcos
Glo
AirtelTigo
Vodafone
MTN
Expresso
Busy
Surfline
Zipnet
iBurst

Public Institutions
DVLA
GRA
SSNIT
NHIS
Passport office
GIPC
GBC
FDA
Ghana Police Service

Hospitality

Swiss Spirit Alisa
Golden tulip
Accra City Hotel
Movenpick
Kempinski
Marriott
Labadi Beach Hotel
Ibis
Holiday Inn

Retail (food and non food)

Shoprite
Game
Woodin
Telefonika
Compu Ghana
Samsung
Melcom
Koala supermarkets
Maxmart

Healthcare

Korle Bu
37 Military
La General
Ridge Hospital
The Trust Hospital
Legon Hospital
Nyaho Medical
Airport Clinic
Adabraka Polyclinic

Online businesses

Jumia
OLX
Tonaton
Carmudi
Lamudi
eShopAfrica
Tisu.com
Heel The World
Zoobashop

Transport

Uber
Bolt
Tango

tisu.com

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

Hollard Insurance Ghana

Hollard Insurance Ghana

3am Thoughts

Customer Service Experience In Ghana - PM Business Edition (10-10-19)

https://youtu.be/k-oOog-u-6s

[09/22/19]   Ron Kaufman, Joseph A. Michelli, Chip R Bell, Colin Shaw, Claire Boscq-Scott, Jeff Toister, Steve Digioia, Lior Arussy, Marilyn Suttle, Lisa Ford.

This is the list of the top ten customer experience/service professionals in the world compiled by Global Gurus for the year 2019.

All these people, infact the 30 that I saw had vast experience in customer service, most had CSP designations, most of them were public speakers, most of them had worked with some of the most successful brands in the world and last but not the least they are passionate about customer service and focused on changing and reviving organizations that derail from creating positive experiences for their customers.

What excites me most is that none of these top CS Professionals is black or comes from Africa. That explains a lot, but to me it’s a great opportunity to fill that space. I have what they have and I am determined to make a mark in that area.

“ I AM GOING TO BE THE FIRST BLACK ACCLAIMED CUSTOMER SERVICE PROFESSIONAL AND MY NAME WOULD BE LISTED AMONGST THESE TEN”

Amen.

April Mason

Word!

Yaaaaas Fantasia!!! This is all I’ve been trying to teach you ladies and gents… He said it perfectly!!! This message isn’t for everyone, but a specific demographics of men and women that it’s meant for will get it. Submission is not a bad word, you just have to use wisdom, let go of past experiences and CHOOSE the right person to submit to. No one is perfect, and goes both ways... I ♥️ The Taylors!

[09/17/19]   There is a very good reason why every organization needs to train their employees in customer service at least once a year. I’ve told my clients over and over again that customer service is not about the beautiful edifice, the logo, the beautiful ladies or fine gentlemen neither is it about just smiling and using nice words.

Koffee Lounge East Legon ( Bawaleshi to American house stretch) your service is appalling, you have no regard for your customers and this includes the manager.

Stop serving expired food and when your customers complain show some empathy and professionalism.

Ms Manageress, when a customer asks for your number, it’s definitely not because we just want to hear you talk. So don’t sent your minions to tell us to leave our numbers and that you’d do the calling especially after you’ve committed one of the greatest customer service crimes.

Get yourself together and get your minions trained. Poor customer service is unacceptable!

I am proud to announce that ICSP is partner and I have been assigned as an executive member . I’m excited because there’s a lot to be done in the sub-region.

West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region headquartered in Abuja, Nigeria.
The body admits corporate membership from organization in Ecowas member countries providing customer service related services including : training , education, recruiting and allied services
WAACSP admits individual members who are CX professionals in their country of certification.
The body in conjuction with country partner organizations evaluate individual members, rate their CX proficiency and profile them on our portal for authentication and engagement purposes.
The body also liaise with country partner organizations to conduct training education and certification on customer service with the learning arm centered on online training, education and certification.

[08/22/19]   I am proud to announce that ICSP is partner and I have been assigned as an executive member . I’m excited because there’s a lot to be done in the sub-region.

West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region headquartered in Abuja, Nigeria.
The body admits corporate membership from organization in Ecowas member countries providing customer service related services including : training , education, recruiting and allied services
WAACSP admits individual members who are CX professionals in their country of certification.
The body in conjuction with country partner organizations evaluate individual members, rate their CX proficiency and profile them on our portal for authentication and engagement purposes.
The body also liaise with country partner organizations to conduct training education and certification on customer service with the learning arm centered on online training, education and certification.

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

23 August 2018

https://youtu.be/Q9Ko9io5oJE

Call or Whatsapp 0543233390 if you want access to the full course and more.

I spent my day training this dynamic group who would be working at the YEAs soon to be set up call center and partnership department. It’s refreshing to be able to impact knowledge but more refreshing when your trainees are involved in the process by participating.

Customer Service is key. Keynote speaker assignment.

Photos from Yvonne Ohui MacCarthy's post

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

1st Quarter Training Schedule. Call now. 0543233390 or 0302226672. Discounts available for early registration.

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Videos (show all)

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WHY CAN'T YOU?
2018 IS FOR YOU.......FIND OUT WHY
HOW TO TREAT THE 'EVIL' CUSTOMER

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CT 786
Accra
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