Yvonne Ohui MacCarthy

Customer service thought leader and consultant. President of the Institute of Customer Service Professionals (ICSP).I provide different solutions to customer service challenges for individuals and organizations.

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

Hollard Insurance Ghana

Hollard Insurance Ghana

3am Thoughts

Customer Service Experience In Ghana - PM Business Edition (10-10-19)

https://youtu.be/k-oOog-u-6s

[09/22/19]   Ron Kaufman, Joseph A. Michelli, Chip R Bell, Colin Shaw, Claire Boscq-Scott, Jeff Toister, Steve Digioia, Lior Arussy, Marilyn Suttle, Lisa Ford.

This is the list of the top ten customer experience/service professionals in the world compiled by Global Gurus for the year 2019.

All these people, infact the 30 that I saw had vast experience in customer service, most had CSP designations, most of them were public speakers, most of them had worked with some of the most successful brands in the world and last but not the least they are passionate about customer service and focused on changing and reviving organizations that derail from creating positive experiences for their customers.

What excites me most is that none of these top CS Professionals is black or comes from Africa. That explains a lot, but to me it’s a great opportunity to fill that space. I have what they have and I am determined to make a mark in that area.

“ I AM GOING TO BE THE FIRST BLACK ACCLAIMED CUSTOMER SERVICE PROFESSIONAL AND MY NAME WOULD BE LISTED AMONGST THESE TEN”

Amen.

April Mason

Word!

Yaaaaas Fantasia!!! This is all I’ve been trying to teach you ladies and gents… He said it perfectly!!! This message isn’t for everyone, but a specific demographics of men and women that it’s meant for will get it. Submission is not a bad word, you just have to use wisdom, let go of past experiences and CHOOSE the right person to submit to. No one is perfect, and goes both ways... I ♥️ The Taylors!

[09/17/19]   There is a very good reason why every organization needs to train their employees in customer service at least once a year. I’ve told my clients over and over again that customer service is not about the beautiful edifice, the logo, the beautiful ladies or fine gentlemen neither is it about just smiling and using nice words.

Koffee Lounge East Legon ( Bawaleshi to American house stretch) your service is appalling, you have no regard for your customers and this includes the manager.

Stop serving expired food and when your customers complain show some empathy and professionalism.

Ms Manageress, when a customer asks for your number, it’s definitely not because we just want to hear you talk. So don’t sent your minions to tell us to leave our numbers and that you’d do the calling especially after you’ve committed one of the greatest customer service crimes.

Get yourself together and get your minions trained. Poor customer service is unacceptable!

I am proud to announce that ICSP is partner and I have been assigned as an executive member . I’m excited because there’s a lot to be done in the sub-region.

West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region headquartered in Abuja, Nigeria.
The body admits corporate membership from organization in Ecowas member countries providing customer service related services including : training , education, recruiting and allied services
WAACSP admits individual members who are CX professionals in their country of certification.
The body in conjuction with country partner organizations evaluate individual members, rate their CX proficiency and profile them on our portal for authentication and engagement purposes.
The body also liaise with country partner organizations to conduct training education and certification on customer service with the learning arm centered on online training, education and certification.

[08/22/19]   I am proud to announce that ICSP is partner and I have been assigned as an executive member . I’m excited because there’s a lot to be done in the sub-region.

West African Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region headquartered in Abuja, Nigeria.
The body admits corporate membership from organization in Ecowas member countries providing customer service related services including : training , education, recruiting and allied services
WAACSP admits individual members who are CX professionals in their country of certification.
The body in conjuction with country partner organizations evaluate individual members, rate their CX proficiency and profile them on our portal for authentication and engagement purposes.
The body also liaise with country partner organizations to conduct training education and certification on customer service with the learning arm centered on online training, education and certification.

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

23 August 2018

https://youtu.be/Q9Ko9io5oJE

Call or Whatsapp 0543233390 if you want access to the full course and more.

I spent my day training this dynamic group who would be working at the YEAs soon to be set up call center and partnership department. It’s refreshing to be able to impact knowledge but more refreshing when your trainees are involved in the process by participating.

Customer Service is key. Keynote speaker assignment.

Photos from Yvonne Ohui MacCarthy's post

Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy's cover photo

Yvonne Ohui MacCarthy's cover photo

1st Quarter Training Schedule. Call now. 0543233390 or 0302226672. Discounts available for early registration.

womanrising.org

10 Women Entrepreneurs to watch in 2019 – WomanRising

https://womanrising.org/2018/12/28/10womenentrepreneurstowatchin2019/

womanrising.org Equipping Women to Succeed in Business and in Life

womanrising.org

10 Women Entrepreneurs to watch in 2019 – WomanRising

https://womanrising.org/2018/12/28/10womenentrepreneurstowatchin2019/

womanrising.org Equipping Women to Succeed in Business and in Life

Yvonne Ohui MacCarthy's cover photo

We did it

Last year the Institute of Customer Service Professionals ( ICSP ) launched the Ghana Customer Service Index which was aimed at measuring customer service performance of 8 different sectors in Ghana. The research and survey is done and the results are out. Which sectors and organizations came up tops and which sectors and organizations need to work harder?

Customer service

udemy.com

Speak Right - Telephone Etiquette (Customer Service)

https://www.udemy.com/speak-right-telephone-etiquette/

udemy.com Building confidence and professionalizing each telephone interaction to improve customer service

udemy.com

Speak Right - Telephone Etiquette (Customer Service)

https://www.udemy.com/speak-right-telephone-etiquette/

udemy.com Building confidence and professionalizing each telephone interaction to improve customer service

udemy.com

Speak Right - Telephone Etiquette | Udemy

Hi all, I have launched my course in telephone etiquette “Speak Right” on Udemy, Click on the link below to enrol at no cost.

It’s free only for a limited period and slots are also limited.

https://www.udemy.com/speak-right-telephone-etiquette/learn/v4/overview

udemy.com Building confidence and professionalizing each telephone interaction. - Free Course

I have been nominated for a second award. Thanks be to God. If you believe I deserve it, please vote.

udemy.com

Customer Romance - know your customer (KYC) | Udemy

Another great opportunity to take an online course for free. My course “ Customer Romance - Know your Customer (KYC)” is now on Udemy. Just click on the link below and enjoy the course.

https://www.udemy.com/customer-romance-know-your-customer-kyc/

udemy.com Build a solid relationship with your customers and keep them hocked to your brand forever - Free Course

Be Bold Episode 12-2.mp4

https://youtu.be/JWOkrb6AjG4

7 years ago, and we’re still going. For me customer service is a PASSION.

BB with a Purpose - Yvonne McCarthy

udemy.com

Get Hired Quick - your comprehensive jobseekers guide

Never fail another interview in your life. Enrol on my course “Get Hired Quick” and increase your chances of landing your dream job. Click on the link below to enroll.

https://www.udemy.com/get-hired-quick-your-comprehensive-jobseekers-guide

udemy.com Never fail an interview again.

ICSP unveils Ghana Customer Service Awards

http://youtu.be/uz2RItJjSqE

The Institute of Customers Service Professionals (ICSP), an independent institute dedicated to providing holistic and specialized customer service solutions ...

udemy.com

Customer Romance - know your customer (KYC) | Udemy

Another great opportunity to take an online course at a discount.

My customer service course “ Customer Romance - Know your Customer (KYC)” is now on Udemy for $29.99 but if you’re quick you can take for 12.99. What a bargain!

Just click on the link below and use this coupon code - CRKYC2 and enjoy the course.

https://www.udemy.com/customer-romance-know-your-customer-kyc/

udemy.com Build a solid relationship with your customers and keep them hocked to your brand forever

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