Yvonne Ohui MacCarthy

Yvonne Ohui MacCarthy

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Hi
KojoBen
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Seen this?
Make a date.

Customer service thought leader and consultant. President of the Institute of Customer Service Professionals (ICSP).I provide different solutions to customer service challenges for individuals and organizations.

Operating as usual

14/08/2021

Talk about your credentials it establishes your credibility.

My name is Yvonne Ohui MacCarthy, CSP. I am a customer service consultant and advocate. I love and concern myself with anything customer service. I have 20 years working experience (yes I’ve been working since the age of 17) in various fields but always end up entangled in customer service. I have been a certified Customer Service Professional (CSP) since 2009 with qualifications from London Institute of Banking and Finance. Before returning to Ghana in 2010 to start my own Institute, I worked with various organizations within the service sector in the UK including Primark, F**K, Moonsoon, NatWest and Santander Banks in the UK in various capacities but left Santander Bank as a Financial Planning Advisor (CRM). I am a qualified trained trainer with double certification from NCFE UK and ILM UK. I have 11 years experience working in Ghana as a customer service consultant.
(www.yvonneomaccarthy.com)

Founder of the Institute of Customer Service Professionals (ICSP). (www.icspghana.com)

Creator of the Ghana Customer Service Index
(www.ghanacsi.org)

Founder of ACUSRI African Customer Service Research Institute (ACUSRI)

Board chair of West Africa Association of Customer Service Professionals - waacsp (www.thewaacsp.com)

Advisory board member of Customer Evolution Experience Africa.
Get ready for the biggest customer service conferences in Africa.

In the last 16 months the following organizations have trusted my advise, strategies and solutions and paid for my services and I am eternally grateful for their trust in me.

CFAO
Access Bank
Hollard
Fidelity
Orca Deco
JETAWAY T&T
Emerge Marketing/BROLL (Accra Mall, Kumasi Mall, West Hills Mall)
Standchart
GCB
Day Kare
Nova Chiropractic
Nyakoa Hospital
University of Ghana Medical Center (UGMC)
Nayak Afrique
Stanbic
SSNIT
ABSA

I LOVE TO SERVE. I WILL CONTINUE TO SERVE. I WILL CONTINUE ADDING VALUE TO MYSELF AND THE ORGANIZATIONS I SERVE. IF OR WHEN YOU OR YOUR ORGANIZATION NEED HELP, INVEST IN A TRUSTED AND EXPERIENCED EXPERT. DON’T HESITATE TO CALL ME. 0543233390.

Talk about your credentials it establishes your credibility.

My name is Yvonne Ohui MacCarthy, CSP. I am a customer service consultant and advocate. I love and concern myself with anything customer service. I have 20 years working experience (yes I’ve been working since the age of 17) in various fields but always end up entangled in customer service. I have been a certified Customer Service Professional (CSP) since 2009 with qualifications from London Institute of Banking and Finance. Before returning to Ghana in 2010 to start my own Institute, I worked with various organizations within the service sector in the UK including Primark, F**K, Moonsoon, NatWest and Santander Banks in the UK in various capacities but left Santander Bank as a Financial Planning Advisor (CRM). I am a qualified trained trainer with double certification from NCFE UK and ILM UK. I have 11 years experience working in Ghana as a customer service consultant.
(www.yvonneomaccarthy.com)

Founder of the Institute of Customer Service Professionals (ICSP). (www.icspghana.com)

Creator of the Ghana Customer Service Index
(www.ghanacsi.org)

Founder of ACUSRI African Customer Service Research Institute (ACUSRI)

Board chair of West Africa Association of Customer Service Professionals - waacsp (www.thewaacsp.com)

Advisory board member of Customer Evolution Experience Africa.
Get ready for the biggest customer service conferences in Africa.

In the last 16 months the following organizations have trusted my advise, strategies and solutions and paid for my services and I am eternally grateful for their trust in me.

CFAO
Access Bank
Hollard
Fidelity
Orca Deco
JETAWAY T&T
Emerge Marketing/BROLL (Accra Mall, Kumasi Mall, West Hills Mall)
Standchart
GCB
Day Kare
Nova Chiropractic
Nyakoa Hospital
University of Ghana Medical Center (UGMC)
Nayak Afrique
Stanbic
SSNIT
ABSA

I LOVE TO SERVE. I WILL CONTINUE TO SERVE. I WILL CONTINUE ADDING VALUE TO MYSELF AND THE ORGANIZATIONS I SERVE. IF OR WHEN YOU OR YOUR ORGANIZATION NEED HELP, INVEST IN A TRUSTED AND EXPERIENCED EXPERT. DON’T HESITATE TO CALL ME. 0543233390.

01/08/2021

Happy new month. Service is a mind, body and soul affair? Are you ready to SERVE?

Happy new month. Service is a mind, body and soul affair? Are you ready to SERVE?

26/07/2021
27/06/2021

It’s as easy as ABC.

WAACSP Certification Program for 2021 Announced - ICSP 13/05/2021

WAACSP Certification Program for 2021 Announced - ICSP

It’s as easy as ABC to become customer service certified.

Click on the link below to register.

https://www.icspghana.com/waacsp-certification-program-for-2021-announced/

WAACSP Certification Program for 2021 Announced - ICSP The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform.

WAACSP Certification Program for 2021 Announced - ICSP 13/05/2021

WAACSP Certification Program for 2021 Announced - ICSP

Getting a customer service certification is as easy as ABC.

Click on the link below to register.

https://www.icspghana.com/waacsp-certification-program-for-2021-announced/

WAACSP Certification Program for 2021 Announced - ICSP The 1st diet of the Basic Certification in Customer Service (BCCS) program for 2021 will take place in Ghana Nigeria and Gambia on the 20th-22nd May and 27th-29th May. The training would be held online via the ICSP e-school Learning Management System (LMS) and Zoom platform.

08/05/2021

Thank you EWN, the most impactful sisterhood I know.

EWN celebrates Yvonne Ohui MacCarthy as a bold woman of impact!
.
#EWN #executivewomennetwork #WeSeeYouBeBold #WeAreStrongerTogether #winningwomen

Photos from Yvonne Ohui MacCarthy's post 20/04/2021

Let me help you.

15/04/2021

Thank you all so much for the many touching birthday wishes I got. I appreciate it, I accept it and I know the power of your words shall manifest and come to pass in my life. May the good Lord himself bless every single one of you abundantly, may you never lack and may you receive 10 folds what you ask of God. Thank you all. Much ❤️.

Thank you all so much for the many touching birthday wishes I got. I appreciate it, I accept it and I know the power of your words shall manifest and come to pass in my life. May the good Lord himself bless every single one of you abundantly, may you never lack and may you receive 10 folds what you ask of God. Thank you all. Much ❤️.

Photos from Yvonne Ohui MacCarthy's post 23/03/2021

I’ve always been an advocate for online learning and self help when it comes to personal development. This course gave me the opportunity to learn entrepreneurship with a completely different perspective, it gave me the opportunity to meet amazing people and top ranking entrepreneurs from all over the world and of course the chance to be tutored by some of the most practical lecturers in the world. You don’t necessarily have to take a Harvard Business School course, but you can take an ICSP online course and get a double certification from ICSP and the West African Association of Customer Service Professionals (WAACSP). Start now! Take control of your personal development.

Log on to www.courses.icspghana.com or WhatsApp 0543233390

#customerserviceprofessionals #customerservicerepresentatives #waacsp #cxprofessionals #certification #ghanacustomerservice #icsp #training #success #ghanacustomerservice #ghana #africa

15/03/2021

Yes , get a double certification from ICSP and WAACSP. Call 0543233390 for enquiries.

Yes , get a double certification from ICSP and WAACSP. Call 0543233390 for enquiries.

10/03/2021

THE LEARNING PLATFORM FOR CUSTOMER SERVICE PROFESSIONALS

A lot of people ask me almost on a daily basis: “Yvonne, how did get so good at customer service?” My answer has always been the same: “Learn from the best”. You can start this journey today by exploring my carefully crafted, content-rich courses on the ICSP Online Course Platform.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

08/03/2021

Happy International Women’s Day! Dear women in leadership I see you, I applaud you, I believe in you.

#internationalWomen’sDay
#womensleaderhip
#customerserviceleadership
#ICSP
#customerexperience
#customerseviceoinafrica
#serviceinghana

08/03/2021

Happy International Women’s Day! Dear women in leadership I see you, I applaud you, I believe in you.

#internationalWomen’sDay
#womensleaderhip
#customerserviceleadership
#ICSP
#customerexperience
#customerseviceoinafrica
#serviceinghana

06/03/2021

Happy Independence Day. As we celebrate, let’s remember the sacrifices and struggles of our martyrs who fought to bring us freedom.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

Happy Independence Day. As we celebrate, let’s remember the sacrifices and struggles of our martyrs who fought to bring us freedom.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

01/03/2021

Happy new month.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

Happy new month.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

11/02/2021

Excerpts from the GCSI conference 2021. #ghanacsi #gcsiconference #yvonneomaccarthy #customerservice #business #motivation #dreamteam #icspghana #africa #ghana #waacsp

Excerpts from the GCSI conference 2021

09/02/2021
02/02/2021

Don’t complain anymore...visit www.ghanacsi.org, take the survey and share your customer service experience.

#ghanacsi #ghanacustomerserviceindex #customerserviceprofessionals #customerservicerepresentatives #waacsp #cxprofessionals #certification #ghanacustomerservice #icsp #training #success #ghanacustomerservice #ghana #africa

01/02/2021

Happy New Month
Make it count!
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

Happy New Month
Make it count!
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

28/01/2021

GCSI Conference @ Mikaddo Conference Center

At today’s GCSI Conference
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

28/01/2021

It’s happening today at the Mikaddo Conference Center, don’t miss out.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

It’s happening today at the Mikaddo Conference Center, don’t miss out.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

25/01/2021

It’s happening this Thursday at the Mikaddo Conference Center, you can’t afford to miss out.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

It’s happening this Thursday at the Mikaddo Conference Center, you can’t afford to miss out.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

Photos from Yvonne Ohui MacCarthy's post 24/01/2021

It’s been 4 years since the first press release of the Ghana Customer Service Index. This year as we prepare to reveal the state of customer service in Ghana on the 28th of this month, I say a big thank you to all who have contributed over the years to make this vision of mine a reality. Thank you @David Kiss @Albert Cofie @Clement Holloway @ Vivian Kai Lokko @Odelia Ntiamoah Boampong @JoyNews @Citi fm/tv @Prince Benjamin @Sedem Ofori and the over 20 media houses who show up each year in support of the GCSI.

18/01/2021

Endeavor to constantly improve your customer experience, because your customers expect you to.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

16/01/2021

EXPLORE ICSP COURSE PLATFORM

Visit courses.icspghana.com today and experience our amazing user friendly e-learning platform...
*Search for courses
*Browse through categories of courses
*Buy professional courses
*Know more about us
*See list of our trend customer from reputable companies.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

11/01/2021

Each customer is different and has their own peculiar needs, your job as a customer service proffesional is to identify these needs and meet them.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

05/01/2021

Launch yourself into 2021 with the right skills. Register and enroll to take our customer service online courses which are free till 5th January 2021 and add value to yourself. Learn at your own pace, enjoy lessons by expert customer service instructors all at no cost.You can visit our website courses.icspghana.com or reach us on 0543233390.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

04/01/2021

Knowing your customers well and understanding their needs and expectations is a vital part of customer service, and the best way to do that is to interact with them constantly.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

01/01/2021

Happy New Year!

Happy New Year!
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

01/01/2021

Happy New Year!
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

26/12/2020

Launch yourself into 2021 with the right skills. Register and enroll to take our customer service online courses which are free till the 31st of December and add value to yourself. Learn at your own pace, enjoy lessons by expert customer service instructors all at no cost.You can visit our website courses.icspghana.com or reach us on 0543233390.

#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

21/12/2020

Mistakes are bound to happen, but the organization's ability to effectively handle those same mistakes is what the customer focuses on. #yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

17/12/2020

With written communication being the primary means of interacting with online customers it is important for employees to write correctly and send out error-free communication in order to provide online customers with excellent customer experience.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

14/12/2020

Hiding, while tempting to serve customers through technology isn't the best option but it is your responsibility to model responsiveness and good communication in order to gain trust and credibility for the brand.
#yvonneomaccarthy
#customerservice #business
#motivation #dreamteam
#icspghana #africa
#ghana #waacsp

Videos (show all)

THE LEARNING PLATFORM FOR CUSTOMER SERVICE PROFESSIONALS
Excerpts from the GCSI conference 2021. #ghanacsi #gcsiconference #yvonneomaccarthy  #customerservice #business  #motiva...
GCSI Conference @ Mikaddo Conference Center
EXPLORE ICSP COURSE PLATFORM
Thank you MX24
Currently in Eswatini for the customer service week. Very honoured to be a part of this great initiative.#yvonneomaccart...
If you are passionate about it, pursue it, no matter what anyone else thinks.  That’s how dreams are achieved.#yvonneoma...

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