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Job brief

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

Job brief

We are looking for an experienced Human Resources Director to ensure that all human resources (HR) operations are carried on smoothly and effectively. You will be responsible for developing HR strategies and providing sound advice to senior management on all related subjects.

An HR Director must be an experienced professional with deep knowledge of all matters concerning HR departments. You should be able to manage programs and lead staff while also possessing a strong strategic mindset.

The goal is to ensure that all HR needs of the company are being met and are aligned with all business objectives.

Responsibilities

Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.

Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.

Oversee all HR initiatives, systems and tactics

Supervise the work of HR personnel and provide guidance

Serve as the point of contact for employment relations and communicate with labor unions

Monitor adherence to internal policies and legal standards

Deal with grievances and violations invoking disciplinary action when required

Anticipate and resolve litigation risks

Report to senior management by analyzing data and using HR metrics

Requirements

Proven experience as HR Director

Full understanding of the way an organization operates to meet its objectives

Excellent knowledge of employment legislation and regulations

Thorough knowledge of human resource management principles and best practices

A business acumen partnered with attention to the human element

Knowledge of data analysis and reporting

Excellent organizational and leadership skills

Outstanding communication and interpersonal skills

Diligent and firm with high ethical standards

BSc/BA in human resources, business administration or relevant field; MSc/MA in human resources will be a plus