Your garden of tranquility. Salon & day spa services include hair, nail & skin care, massage therapy, permanent make-up, waxing, & updo's. In June 2013, Eden of Ashburn Salon & Spa (formerly Eden Nail Spa) came under new management.
And we've evolved. Your garden of tranquility has grown with significant improvements to offer our guests an unsurpassed array of services for men, women and kids. In addition to our already extensive nail and massage repertoire, we now offer a full service, upscale hair salon and updo center including cosmetic and permanent make-up for all of your many special occasions. Our talented and licensed
Our recent Living Social promotion has ended as of May 1. The LS representative had anticipated we would sell around 300 vouchers during the 2-week sales period in February and with a May 1 expiration date we would be well-prepared for the additional wave of customers for the next couple of months. With some much needed advertising to help grow our business what could go wrong? Right? In fact, the number of vouchers sold were ~800(!). To say we were surprised by the success would be an understatement. It was more of an overwhelming success with emphasis on the "overwhelming". Suffice it to say, the past 2+ months have been a particularly challenging and learning experience for us.
Various online articles from new business owners like myself have eluded to the experience and impact a Living Social / Group-On promotion can produce and it's difficult to truly prepare for that kind of rapid growth in customer traffic. Such was the case with our experience at Eden. A Lessons-Learned experience to say the least.
I’m a firm believer that for every customer who will tell you something is wrong, there are even more who elect not to. A customer who has written a review has taken the time to invest in the success of our business. We're certainly fortunate and appreciative to receive any and all feedback from our valued customers, both positive and negative, as it helps us grow our business and continuously improve on our customer’s experience each day.
Establishing a sense of family and open communication between our customers and employees is crucial for building a strong business. For this reason, it’s especially difficult to read about a bad experience online. Seila and I always prefer addressing and hopefully resolving the issue, directly, reasonably and immediately. We certainly have more work to do in order to instill faith and comfort in our customers to be able to come to us directly with their concerns. We will be implementing a Suggestion box in the coming weeks to give our customers an anonymous
We always love hearing about your wonderful experiences at Eden. If, on the other hand, your experience was anything but stellar we certainly welcome your feedback to help us improve to make you feel your best. Customer satisfaction is everything. We love seeing our extended family if only to stop by and say "Hi". Keeps us fresh and vibrant. ;-) See you soon.
Your Eden of Ashburn team
|Monday||9:30am - 8pm|
|Tuesday||9:30am - 8pm|
|Wednesday||9:30am - 8pm|
|Thursday||9:30am - 8pm|
|Friday||9:30am - 8pm|
|Saturday||9am - 7pm|
|Sunday||11am - 6pm|
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