Neora Compliance

Neora Compliance

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Is this leg photo from a NEORA customer ??
A Nu-Skin rep (friend) is posting this:
Hi all I need to report that a BP that has left apparently is selling Nerium/ Neora on Wish. My BPs PC has purchased a Night, Day and Eye Serum for less than half the price. i have been in Wish and read some comments??? Better than buying through Brand Parthers so much cheaper??? will send pic

Welcome Brand Partners! This page is for all Neora Brand Partners and is intended to be a resource to provide information, updates and training related to building and growing your Neora business compatible with Neora’s Policies and Procedures Guide [https://www.neora.com/].

Neora is a proud member of the Direct Selling Association (DSA) and its mission to protect, serve and promote the effectiveness of direct selling. Visit DSA.org to learn more about the DSA.

Operating as usual

09/14/2021

www.neora.com

Happy Tuesday Brand Partners! The Q&As for today are regarding Income Claims and Disclosures-

Income Claims
Q: Can I post income claims on social media?
A: All claims regarding income or the business opportunity must follow Neora's Policies and Procedures. (Reference Sections 3.04 Income Claims & 12.07 of the P&Ps )

HERE IS AN EXAMPLE OF ACCEPTABLE INCOME CLAIMS:

Example: Jane Doe is on fire! She just earned her PPC Bonus, earned her 3UrFree by enrolling new customers, and qualified for additional volume for the upcoming incentive trip! Congratulations, Jane, on rocking your business and doing the work to earn these bonuses!

HERE IS AN EXAMPLE OF A PROHIBITED INCOME CLAIMS

Example: Do you ever have an unexpected expense and think, “how am I going to pay for this?” Maybe a medical bill, or kids’ extracurricular activities or a costly car repair? What could you do with an extra $500 a month, that’s $6k/year, if you made $1k on the side each month, that’s $12k/year, or what about an extra $3k a month on the side, that’s $36k/year!! Neora has changed my family’s lives, and I would love to help you live debit-free and start building financial freedom.

Disclosures
Q: Does Neora provide Income Claim Disclosures?
A: Yes! Please click here: https://www.neora.com/us/en/earnings
I hope that this information was helpful for you!

If you have any questions or concerns, please email us at [email protected].

Have a great day,
Compliance Team

www.neora.com

[09/10/21]   The starting point of all achievement is desire. – Napoleon

Happy Friday!

Neora | Exclusive Age-Defying Skincare & Wellness 09/07/2021

Neora | Exclusive Age-Defying Skincare & Wellness

Hello Brand Partners!! Wanted to share some helpful Q&As this morning regarding our Compliance Department:

Compliance Inquiries
Q: Where should I submit my compliance inquiries?
A: Please submit all inquiries to [email protected] or call us at 855-637-4861. Monday – Friday, 8AM – 5PM CST. Reporting Violations: Please submit in writing at the above email address.

Compliance Department Turnaround Time
Q: How long will it take the Compliance Department to process and respond to requests, or complaints?
A: The Compliance Department handles all requests or complaints in the order that they are received. Please allow the Compliance Department 3-5 business days to respond.

Policies and Procedures
Q: Where can I find Neora’s Policies & Procedures?
A: Neora’s full version of its Policies & Procedures can be accessed 24/7 in your online business center under the marketing tab, or on Neora’s website at www.neora.com.

Hope this information will be helpful for you!

If you have any questions or concerns, please email us at [email protected].

Have a great day,
Compliance Team

Neora | Exclusive Age-Defying Skincare & Wellness Neora offers exclusive age-defying skincare and wellness products with patented ingredients to help people look and feel their best.

[08/31/21]   Hello Brand Partners!! Here is your Tuesday Q&A-

Prohibited Online Sales – Third-Party Marketplaces (i.e., eBay, Craigslist, Amazon, Walmart, etc.)
Q: What should we do when we see someone selling Neora products on sites like Amazon, eBay, Walmart Marketplace, etc.?
A: Selling on sites such as Amazon, eBay, or any other third-party marketplace is a strictly prohibited method of promoting and/or selling Neora products. If a Brand Partner is identified selling Neora products on a third-party marketplace, they are subject to immediate suspension, and possible account termination. Should you have information regarding prohibited online sales, please send the information to our Neora Compliance Department at [email protected]. (Reference Section 9.26 Prohibited Online Sales of the P&Ps)

Our P&Ps can be found in your back office under "Marketing Center"

If you have any questions or concerns, please email us at [email protected].

Have a great day,
Compliance Team

[08/27/21]   Happy Friday Brand Partners! Potential is not an endpoint but a capacity to grow and learn. -Eileen Kennedy-Moore
Make it great!

[08/24/21]   Good Morning Neora Brand Partners!! Here is another Tuesday Q&A-

Use of Neora Name
Q: Can I use “Neora” in my email address, personal websites, Blogs, Google, or Facebook ads etc.?
A: You must obtain prior approval to use the Neora name or products on your personal websites, blogs, social media accounts, or paid advertisements. The Company’s name, trademarks, service marks, copyrighted materials, and the names of the Company’s products are owned by the Company. The use of such marks and materials shall be in strict compliance with Neora’s Policies and Procedures. Additionally, using the name Neora, or any Neora product names in your email address is strictly prohibited. (Reference Sections 7.01 Trademarks, 7.05 Print & Electronic Advertising, 7.06 Internet and 7.09 Social Media of the P&Ps)

Our P&Ps can be found in your back office under "Marketing Center"

If you have any questions or concerns, please email us at [email protected].

Have a great day,
Compliance Team

08/20/2021

Happy Friday Neora Brand Partners!

Wanted to share some "Happy" words with everyone!

Have a great weekend,
Compliance Department

Happy Friday Neora Brand Partners!

Wanted to share some "Happy" words with everyone!

Have a great weekend,
Compliance Department

[08/17/21]   Greetings Brand Partners!! Today Compliance is going to change it up and do a Q&A-

Malls, Kiosks, Flea Markets, Farmers Markets, Garage Sale...
Q: As an Independent Brand Partner am I allowed to sell Neora products at a mall (kiosks or booth), chain retail stores, pharmacies, health food stores, etc.?

A: This business practice is prohibited by the Company’s Policies and Procedures. The integrity of the Company’s marketing plan relies upon person-to-person, one-on-one and in-home presentation methods of sale. However, a Brand Partner may refer a potential customer to their Neora website. (Reference Section 9.19 Retail Store Sales Prohibited of the P&Ps)

Our P&Ps can be found in your back office under "Marketing Center"

If you have any questions or concerns please email us at [email protected].

Have a great day,
Compliance Team

[08/10/21]   Greetings Brand Partners! We’re always working hard at Neora to continue to provide our Band Partners with the best business practices and field training because a compliant business is a successful business and Neora is invested in your success! We have a terrific new resource for our Brand Partners, whether you are just starting your business today, been in business awhile or need to train your team--our Compliance Field Guide has all the information you need to know as a business owner! It is now available in your Back Office so take a minute and check it out, this is definitely a resource you want to keep handy! And remember, you can always connect with the Compliance Department at [email protected], M-F 8am – 5pm to answer any question you might have.

[08/06/21]   Happy Friday!
The achievements of an organization are the results of the combined effort of each individual. -Vince Lombardi

08/03/2021

neora.canto.com

Greetings Brand Partners! Are you new to the business, or just need additional help on how to promote and build your business on social media?

Great! We would like to help! Our creative Marketing Team has designed an entire guide with tips on how to build and promote your business on social media. They have taken all the guess work out of it for you. Our “Social Selling System” is comprehensive, but simple and easy to follow. It teaches you how to Educate, Entertain, and Empower through the content you post while staying within the company’s guidelines. Please reference sections 7.05 and 7.09 of the Company’s policies and procedures. You may also access the “Social Selling System” guide in your back office, or click here: https://neora.canto.com/b/S1R5M. When in doubt, you can always reach out to us at [email protected] for assistance.

Have a great day!

neora.canto.com

[07/27/21]   Hi Brand Partners! We’re just about finished with July, and it has been an amazing month at Neora! We know lots of you are very active in your business right now so just keep these three things in mind as you close out this busy month.

Never make medical or disease claims! Our products do not diagnose, treat, cure, or prevent any disease or medical condition—use the official Neora marketing materials for additional information about a product which can be found in your back office.

Don’t guarantee results! Remember that everyone is different and individual results will vary, encourage your customers to try one of our challenges so they can see the difference our products make.

Focus on the positive! Tell how our products benefit you—don’t tear down competitor products or make comparisons, show your customers our products are incomparable!

And finally, don’t forget your disclosure statements, especially on social media! You can find all the disclosure statements in your back office. Our Compliance Department [email protected] is always happy to answer your questions.

Have a great day!

07/26/2021

Happy Monday Motivation!
Hello Neora Family! We hope you have had a great weekend! 😀
Have an awesome week!-

Happy Monday Motivation!
Hello Neora Family! We hope you have had a great weekend! 😀
Have an awesome week!-

07/20/2021

Hi Brand Partners!

We love our products, and we know you do too! As you market your Neora business we want to ensure you are always representing one of our core values—Be Real! Always be honest when you discuss our products and their benefits to you, remember everyone may not have the same results you did. We have many resources available to you to learn more about our products—the product label, information sheet, product guide, and the official Neora marketing materials all have great information about our products. And as always, any product claim must also contain the appropriate disclosure statement. Our example below shows how to make the claim and the specific disclosure statements needed.

These disclosure statements are always available in your back office as well as lots of additional resources you need to make marketing your business a success! And remember, our friendly staff in the Compliance Department ([email protected]) is always available to answer your questions or concerns.

Hi Brand Partners!

We love our products, and we know you do too! As you market your Neora business we want to ensure you are always representing one of our core values—Be Real! Always be honest when you discuss our products and their benefits to you, remember everyone may not have the same results you did. We have many resources available to you to learn more about our products—the product label, information sheet, product guide, and the official Neora marketing materials all have great information about our products. And as always, any product claim must also contain the appropriate disclosure statement. Our example below shows how to make the claim and the specific disclosure statements needed.

These disclosure statements are always available in your back office as well as lots of additional resources you need to make marketing your business a success! And remember, our friendly staff in the Compliance Department ([email protected]) is always available to answer your questions or concerns.

07/16/2021

Happy Friday! Happy Thoughts!!!
Greetings Neora Family! We hope you have had an awsome week! 😀😀 Enjoy your weekend and make the best of it!

Happy Friday! Happy Thoughts!!!
Greetings Neora Family! We hope you have had an awsome week! 😀😀 Enjoy your weekend and make the best of it!

07/13/2021

Hi Brand Partners!

Now that summer is finally here, we know many of you are returning to in-person sales and parties and we are so excited for you! But, did you know that using the proper lifestyle claims and disclosures is just as important in person as it is on social media?

Check out the chart below for some examples!

And don’t forget to use your disclosures! Make checking the disclosure statements available to you a part of your preparation and say them during your presentation! And remember, our staff in the Compliance Department @[email protected] is always available to help you with any questions or concerns.

Hi Brand Partners!

Now that summer is finally here, we know many of you are returning to in-person sales and parties and we are so excited for you! But, did you know that using the proper lifestyle claims and disclosures is just as important in person as it is on social media?

Check out the chart below for some examples!

And don’t forget to use your disclosures! Make checking the disclosure statements available to you a part of your preparation and say them during your presentation! And remember, our staff in the Compliance Department @[email protected] is always available to help you with any questions or concerns.

[07/06/21]   Greetings Brand Partners!

Do you know what is closely related to income claims? Lifestyle claims! Did you know lifestyle claims should be treated exactly as income claims? As with income claims, a lifestyle claim should be true, realistic and in context. What exactly does that mean? That means do not use pictures or images that imply your Neora business is responsible for a lifestyle purchase, such as cars, homes, luxury vacations, etc. But can I discuss earning a car or trip? Yes! But remember, always use the appropriate disclosure statements when discussing your business and the incentives or bonuses you have earned. There are disclosure statements for vehicle and trip incentives which is available to all our Brand Partners in their back office or contact the Compliance Department @[email protected] with any questions or concerns.

[06/29/21]   Greetings Brand Partners!

As always, we are excited to help Brand Partners grow their Neora business the right way and we are always working to provide you with the most up-to-date resources and training to keep you informed of the best business practices related to managing your Neora business. Please remember this month’s discussion about making appropriate income claims and using the necessary disclosures when discussing and promoting your Neora business or training your downlines. We encourage you to use your resources—they are available to you 24/7—you are always able to access and read Neora’s Policies and Procedures (in your back office or at neora.com), refer to this page, or contact us Compliance Department @[email protected] with any questions or concerns.

Have a great day!

06/22/2021

Hi Brand Partners! Today we want to show you a couple of examples of what to say…and what not to say when marketing your Neora business or discussing your income.

And remember, if you just aren’t sure or have a question, Neora’s Compliance Department is here to to help. Please email us at [email protected].

Hi Brand Partners! Today we want to show you a couple of examples of what to say…and what not to say when marketing your Neora business or discussing your income.

And remember, if you just aren’t sure or have a question, Neora’s Compliance Department is here to to help. Please email us at [email protected].

06/15/2021

Hi Brand Partners! Today we’re going to talk about the 3 P’s for social media marketing! The easiest way to remember when, how and where to put your disclosure statement is to remember the 3 P’s--Prominence, Placement, Proximity. Below is a great example of how to include a disclosure statement in your social media post.

PROMINENCE - The disclosure statement is visible, dark text is used to contrast against light background, do not use tiny fonts;
PLACEMENT - the disclosure statement is right under the post, or, in the picture; and
PROXIMITY – the disclosure statement is near the actual statement, not hidden below the text or under so much text that you have to click to find it.

And remember, when in doubt just reach out to Neora’s Compliance Department at [email protected].

Hi Brand Partners! Today we’re going to talk about the 3 P’s for social media marketing! The easiest way to remember when, how and where to put your disclosure statement is to remember the 3 P’s--Prominence, Placement, Proximity. Below is a great example of how to include a disclosure statement in your social media post.

PROMINENCE - The disclosure statement is visible, dark text is used to contrast against light background, do not use tiny fonts;
PLACEMENT - the disclosure statement is right under the post, or, in the picture; and
PROXIMITY – the disclosure statement is near the actual statement, not hidden below the text or under so much text that you have to click to find it.

And remember, when in doubt just reach out to Neora’s Compliance Department at [email protected].

06/07/2021

www.neora.com

Greetings Brand Partners!

Last week we posted about income claims and doing them the right way. One of the best business practices to staying compliant when making appropriate income claims is to use an income disclosure statement. An income disclosure statement allows you to fully inform your audience of actual results a typical BP may have. Neora has all the necessary disclosure statements available in your back office for your use.

See link: https://www.neora.com/earnings.

You can simply copy and paste into your marketing materials or social media posts. And remember, when in doubt just reach out, Compliance is always happy to help you continue building your successful Neora business!

www.neora.com

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