What is your turn around time frame?
10-14 days turn around and that does not include shipping time. What is your return policy? What payments do you accept? Yes!
item came to you, and it's not what you ordered, I will gladly accept the return and send you the correct item. Since I take care in packaging all item in their boxes they shouldn't arrive damaged, if for some reason they are damaged upon arrival, please contact me within 24 hours of receiving your item for me to be able to correct a mistake. All personalized items are a final sale. All custom items are to be paid for before I can make them. I use Paypal for all my online transactions. Paypal accepts MasterCard, Discover, Visa and American Express. I also accept checks or cash. If you pay by check your purchase will not be mailed off until payment has been received. What kind of tulle do you use? I use the soft, non itchy tulle. Little legs won't be getting scratched up from the tulle. Can I have a tutu custom made? If you don't see what you have in mind send me a message so we can go over your options! Can I sell the tutus on Ebay, Etsy, Etc? No. Please do not sell any of our items on Ebay, Etsy or any other such site unless given permission by me. In the case that items are made for a fundraiser or raffle I will provide a letter stating that the items are allowed for fundraising or raffle. What is shipping, and how do you ship your items? I charge between $3.00 to $8.00 to ship for all custom items order. This is what I am charged, so I am not making money off shipping. I typically use USPS, since they are the cheapest way to ship. Once a package is shipped, I am no longer responsible for it. Please note I offer local pick up for those that live near Hamburg, N.J. 07419
If you need your item sooner than the above Time Frame, please tell me you need me to 'Rush Your Order' at time of making your order. Please note, this is not for an overnight delivery. This just gets your order to you quicker than our standard 2-3 week time frame. Do you ship internationally? What are the tutu measurements? Please provide the waist size your child wears for pants not the size needed for length. How do I care for my tutu? Your tutu may arrive wrinkled from being packed in a box and mailed to you. To de-wrinkle your tutu simply shake it, fluff it out or wear it. The wrinkles will fall out and you will have a perfect poofy tutu. You can also hang the tutu up and lightly steam it. If you live in a humid area, hang your tutu outside on a hot, humid day for a few minutes to allow the wrinkles to fall. If your tutu gets dirty, spot clean as necessary.
