Acano's Finds

ng as you pay on time. It is credited back on your first invoice. If you pay your invoice late, you will need to pay the deposit to shop again (in addition to the late fee). Pay $20 deposit here:
https://acano-jewelry-accessories.square.site/product/acano-goods-deposit/291?cp=true&sa=true&sbp=false&q=false&fbclid=IwY2xjawEnQe9leHRuA2FlbQIxMAABHbfmZVanPR2tXsSxWZcNhQBE_RwXbuigRXzZOg2UMBOz5kqfCxanFRUJIA_aem_iKyovhwKFTprYUyZJeSUlg

Pay $50 deposit to shop wholesale AND this group here:
https://acano-jewelry-accessories.square.site/product/acano-goods-deposit-wholesale/5715?cp=true&sa=true&sbp=false&q=false

Your $20 deposit will cover you for up to $100 on your first order. If you want to order more than that, we will require another deposit of $20. If you know you plan to order more than $100, just pay the $50 deposit to be safe. You only need to pay BOTH deposits when you pay the wrong deposit to begin with. If you are ordering wholesale, you must pay the $50 deposit. If you pay the $20 deposit, then you're going to have to pay the $50 deposit too when you want to buy wholesale. Your claims from all of our groups will be on one invoice and you should use the same bin number (explained later) in all Acano groups. Here are our groups:

Acano's Finds
https://www.facebook.com/share/g/UubFPEi4SaqWt3w4/

WHOLESALE ONLY- Acano Goods & Wholesale (Items by the dozen and mixed lots)
https://www.facebook.com/groups/359079730016459/

Please like and follow our business page to catch all of our live sales! facebook.com/acanosfinds
All communication with us should go to the business page. Our Staff
Our business has an entire team of people. It is owned by my husband, (Arnoldo Canas) and I, and we have some friends who work with us on a full/part time basis. You may see likes, replies and comments from Stacy Scram-Yearby or Jennifer Miller. Our two sons, Austin (18) and Nathan (16) both help with back house operations. Owen (8) is in the product testing field... mostly on toys. See the members tab for a full list of admins and moderators. YOU MAY NOT HAVE ANY ADMINS BLOCKED> You will be restricted or removed until you unblock them. Terms, Conditions, Processes & Guidelines:
*All items are priced individually- no tax, unless you are in Maryland (6% applies)!
***HOLD POLICY*** We have an order minimum of $15. You essentially have about 2 weeks to meet the minimum, then the items will be invoiced or canceled at our discretion. Orders that are $15 or more are invoiced and shipped every week.
***You MUST tell us VIA FACEBOOK MESSENGER to the Business Page if your address changes. We will not update it just because you change it when you pay your invoice. Our shipping software and invoice software are NOT connected. BIN NUMBERS
Everyone will be assigned a bin number when you pay the deposit, or with your first claim. We will let you know what it is when we assign it. It may change if you don't order for a few weeks. When you comment on a live sale, or claim an item in the group, YOU MUST INCLUDE YOUR BIN #. Claiming Items

*****When live, We will call the winners in the order we see them on our screen. This is not up for debate, so please do not argue. Do not claim the same item two times. You may "repeat" one time, but please put "repeat" in your comment. You are never allowed to "shop your claims." If you claim it, we expect you to keep it. When you claim on a live sale, you must claim with your Bin Number and the Claim Word for the item. Sometimes there are variations like size or color, you will need to include it all in ONE comment. We do not honor partial claims.

****GROUP POSTS- These are fair game. The first to comment the quantity they want, gets it. Comment SOLD on the picture of the item you want to claim, with the quantity and your bin number. We will indicate you got the item by liking your comment. Do not assume that because you commented, you got the item. We do not ever take claims for any items via messenger. If comments are turned off, the item is unavailable. Please do not message us to claim items. If you want an item that you did not get, please do not message us to ask for it, we have a request post that can be found here, and you can request it there. If it's available, we'll get it and like your request when it's in your bin. https://www.facebook.com/share/p/zcu6hsvj9URbrA4E/

PLEASE do not delete or edit your comments. If you change your mind, reply to your comment with a "pass." If you delete your comment and it's already in your bin, we won't know and you will be expected to keep it. We can see when you have edited your comment. We don't want to have to point out to you that we can see something that you thought we might not have been able to see. It's awkward for us and you when this happens so please don't do it. We take claims in order, don't try to cheat and increase the quantity you want by editing your original claim. We're going to give you what you originally asked for and nothing more until all other claims are filled. If you need more, comment again. We strive the be as fair as possible.

***PRE-ORDERS. If you pre-order an item, we expect you to pay for it. If we order something for you, we've already incurred the expense and we will not allow you to pass on it once it's been ordered. NO CHANGES!!! If you claim items, we expect you to keep them. Changing the items in your package after you get an invoice means we have already packed your order and lost the opportunity to sell those items in that week.

****WE WILL NOT send you a photo of all of your items or a more detailed breakdown of what you ordered. We mostly itemize by a general description of your items. This is far too time consuming. Refusing to pay your invoice because you can't get a more detailed breakdown or photo will result in being removed and blocked. If we have to repack your order because you forgot something you claimed, we will charge you a $5 repacking fee every time and this is not negotiable. We are wasting time and packing materials when we have to do this- time being the most expensive. We will not prioritize repacking your order, it will be done when the entire invoicing process is completed. We will not charge a repack fee if the mistake is ours.

***You are expected to keep track of what you claim. There are no excuses for not keeping track***

Invoicing & Payment
***We invoice weekly on Thursday/Friday. Schedules are always subject to change based on other commitments, but we will notify in advance. We do not invoice outside of this schedule. If you are paying via square, you will get your invoice via email from square. If you are paying via zelle, cashapp, paypal, appple pay or venmo, the invoice is sent via Zoho and will be sent to your email. You must message us at the business page inbox with a screen shot of your payment if you are paying outside of square.

****AfterPay is available on all orders through Square. We charge a 6% service fee to use AfterPay if your item total is under $50 (excluding shipping). AfterPay is a 3rd party, and we have nothing to do with their approval process. We request that you get approval BEFORE you shop so you know that you will qualify.
*We can split your invoice into multiple payments with a payment schedule via square if you would like to use multiple payment methods. The invoice is still due on Sunday by 5pm. We will NOT send you more than one invoice for one order. Please be advised that AfterPay is NOT available on invoices that are split into a multiple payment schedule and you will not be able to split any invoice and use AfterPay for only a portion of it. AfterPay can only be used for the whole amount.

***Payment is due on Sunday by 5pm- every week. You may not claim on Sunday's live sale if your invoice isn't paid. Invoices that are not paid by Monday morning will incur a late fee of 5% (the maximum allowed by law in our state). If you don't pay your invoice on time, you will be required to pay another deposit to start shopping again. If you don't pay your invoice, and you ghost us, you are removed and blocked the first time. No questions, and no chance for re-admittance. We are live Sunday-Wednesday every week at 7pm EST unless we are traveling (no live on Sunday when we have a weekend shopping trip). SHIPPING & HANDLING-
We ship on Friday and Monday. If you do not pay on time (by Sunday evening at 5pm), we do not guarantee your order will ship before the next scheduled day. We try to ship as much as possible, but we have a lot going on. If postal carriers do not pick up, it is out of our control. We do not drop packages off at any carriers locations.

*Shipping & Handling starts at $5. We add insurance to all packages over $100 (becuase they include $100 insurance by default through UPS and USPS) and it is included in the shipping charge on your invoice. We charge customers the actual cost of shipping (with insurance) rounded up to the nearest dollar and we add $1 for our supplies & pickup costs. The cost for our supplies is not in the cost of our items and recently our shipping supplies cost has increased. INSURANCE COSTS & CLAIMS PROCESS-
Domestic Shipment: $0.75 for up to $50, then $0.80 per $100
-We ship the cheapest way possible, not the fastest. If you want to choose a faster shipping option, just let us know before you pay and we'll get you those rates. In the event that an insurance claim needs to be filed, you need to be aware of the following terms as they pertain to insurance claims:

-We will file claims only if the value is over $100. If the value is under $100, you will be required to file your own claim.

-Loss claims will not be covered if the Carrier confirms the successful delivery of a Package to the correct destination address.

-All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned before a claim is completed. Failure to comply can result in the denial of the claim.During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage. Please send us photos of any damages to packaging in the state that you receive it both before and after you open the package. Photos must include all sides of the package.

-You wil not get a refund before the claim is approved. You will be required to participate in the claims process; therefore, when the claims process is complete and approved, we will issue the refund. We will not make you wait until we have been funded, we will promptly refund you upon notification of the approved status. ALL SALES ARE FINAL! Returns & Refunds: You have THREE CALENDAR DAYS, starting with the day that your package is delivered, to contact us if your items are defective. Defective means something that could not have been "damaged in transit." It is your responsibility to timely file a claim for any items damaged in transit by contacting us through our business page. Please do not message us after 3 days. We can't honor requests for items you've had in your possession for anytime longer than that. It's not about trust, it's a policy. And it applies to everyone, equally. In the event that we accept a return, items must be returned with all original packaging and tags. If they are returned without the original packaging and tags, the refund is forfeited. In no case will we replace or refund before we receive the return. Clearance items are always final sale. We will never accept a return or refund a clearanced item. It is your responsibility to read your invoice and question any items before you pay. We will not refund you for an item on your invoice that you receive but did not claim. The items are listed on your invoice and you have the option to question it before you pay. We want you to do that. If there is a mistake, we want to fix it and get the right items to the right people. If we receive a returned/refused package, you will be refunded for the total of the items, less a 20% restocking fee. Shipping charges and late fees are non-refundable. In the case of an undeliverable package, we will allow you the option to pay for shipping if you would like it reshipped. Contacting Us
Christina works a full time job, Mon-Fri so she is not always available during the day. Weekend times will vary depending on travel and family commitments. Please message the business page if you need to communicate with us about something. facebook.com/acanosfinds

There is an entire staff of people checking that inbox. We are on EST. Please be mindful of all of this when contacting us and setting expectations for response times.