Bewitching Hair by Sammy

IMPORTANT BOOKING POLICY UPDATE

I really didn’t want to have to make a post like this, but enough is enough.

Over the last couple of months I have lost a significant amount of income through cancellations, no-shows, last-minute changes, people cancelling multiple future appointments, and people simply ignoring messages or refusing to pay fees that they were aware of.

I’m a small business. This is my income. These appointments are not just little empty boxes in a calendar, they are hours of my working week that I have specifically set aside for you.

And I’ll be completely honest, I find it disgusting that grown women will just ghost someone instead of having a simple conversation.

I would never do that to another business, and I would never do it to another person.

If you need to cancel, change your hair plans, take a break from colouring, can’t afford your appointment anymore, life has changed, whatever it is - just communicate with me. I am a human being. I understand that things happen.

What I do not understand is ignoring messages, disappearing, refusing to acknowledge cancellation fees, or acting like my time suddenly has no value because you no longer want the appointment.

Most hair and beauty businesses require a deposit UPFRONT before your appointment is even secured. No deposit = no booking.

I have tried to be different with my regular clients.

I have operated on good faith. I have trusted people. I have allowed existing clients to pre-book appointments without immediately taking deposits because I valued the relationships I had built with them and believed that trust would be respected.

Unfortunately, that good faith has been taken advantage of far too many times.

And I am no longer willing to financially wear the consequences of that.

Please also understand that saying, “but my appointment is still weeks away, you have plenty of time to fill it” does not automatically mean that appointment will be filled.

I structure my books around pre-booked clients. Once those spaces are taken, I turn other people away. I have limited working hours and limited availability. A large colour appointment being cancelled can mean hundreds of dollars disappearing from my week, regardless of whether it was cancelled two days beforehand or several weeks beforehand.

So from this point forward, my booking policies will be enforced consistently.

BOOKING DEPOSITS

A 50% deposit is required to secure appointments.

For existing clients who have multiple future appointments booked, I am not asking for deposits for every appointment at once.

You will only need to have the deposit paid for your next upcoming appointment.

At each appointment, the deposit for the following appointment can then be paid.

CANCELLATIONS / RESCHEDULING

My 48-hour cancellation policy still applies.

Cancellations or rescheduling within 48 hours will result in the applicable cancellation fee/deposit being forfeited.

CANCELLING ALL FUTURE APPOINTMENTS

If you choose to cancel all of your pre-booked future appointments, you will not be charged 50% for every appointment you had booked.

The 50% fee applies to your next upcoming appointment only.

This is because that appointment was reserved for you and formed part of the income I had booked into my business.

CHANGING YOUR SERVICE

If you significantly reduce your booked service within 48 hours of your appointment, the original booked appointment value may still apply, because that larger amount of time was specifically reserved for you.

OUTSTANDING FEES

Any outstanding cancellation or no-show fees must be paid before any further appointments can be booked.

I know the clients who respect me, respect my time and genuinely support my business will understand exactly why I have reached this point.

This is not aimed at clients who communicate with me and treat me with the same respect I give them.

It is aimed at stopping the repeated pattern of me being expected to absorb the financial loss while everyone else simply moves on.

I have worked incredibly hard to build my business, and I am not going to let people continue taking advantage of the fact that I have historically been understanding, flexible and trusting.

Being kind does not mean having no boundaries.

My time matters.

My income matters.

My business matters.

And from now on, my policies will be enforced accordingly.

Thank you to the clients who have always respected my time, communicated with me properly and supported my business. You are the reason I still love doing what I do. 🖤

Have been super duper slack with remembering before and afters lately, but here’s a couple that I did remember 😂

Big change ✨

Full head of foils and toner ✨

Extension maintenance and a toner ✨

20” butterfly wefts to try and hide some crown hair breakage ✨

18” butterfly wefts and a colour ✨

Lowlights, highlights and toner ✨

First session of colour correcting.
Full head of micro foils and a toner ✨