1. Punctuality
Please, please, please be on time for your appointment. Fabulous lashes take time.
I take my time applying all of your lashes and I consider it an art. If you are late, and I am rushed - it will affect your lash application. Appointments are booked in certain time slots for a reason and if you are running late I will not allow it to push my next appointment behind. If you are 15 minutes late for any appointment, it will have to be rescheduled for a later date. Just because I hav
e an in-home salon doesn't mean I shouldn't be given the same amount of respect that you would give any other business.
2. Cancellations
I must be notified of cancellations at least 24 hours before your scheduled appointment. The uncertainties of life do happen and I'm very understanding of that, but this is my livelihood and I rely on the income to support myself and my family. Therefore a late cancellation affects not only my business life but also my home life.
3. No Shows
No shows will not be tolerated at Beauty By Jenna. If you no show to any appointment - a $50.00 non-refundable security deposit will have to be paid to me at the time of booking your next appointment. If no attempt at contacting me is made after the no show - I will not be making appointments with you in the future.
4. Sick
Please reschedule your appointment if you are ill. As much as I love seeing you every few weeks - I cannot afford to get sick. This could lead to my son being sick, which would force me to take even more time off and we all know that's no good for your lashes! If rescheduling your appointment is not an option - please let me know ahead of time so we can take the proper precautions to avoid passing germs.
5. After Care
When you leave Beauty By Jenna, your lashes still need to be taken care of every day. I can only do so much at the initial appointment to make sure your lashes last. You must leave with the intentions of cleaning your lashes at LEAST every other day with an oil free cleanser. You must avoid oily make-ups, oily lotions, oily sunscreens, oily cleansers and oily mascaras. Please do not sleep on your face or pick at your lashes. I take great pride in my work, and if you are not taking care of them it represents Beauty By Jenna in a negative way. If you find that your lashes are a little sparse and you're 1-2 weeks away from your next fill - please do not hesitate to book a touch up appointment. I think we can both agree that you would much rather pay for a touch up over the price of a full set. I will be enforcing a 3 strike rule starting in June 2016. Mascara and oily eye liners on your lashes will no longer be tolerated. Again, I put A LOT of work into your lashes and mascara's and make-ups ruins them. Whether it's the ingredients in your mascara or the removal process, it will effect your lashes life span.
6. My Promise
If you just received a set of lashes from Beauty By Jenna and you are not satisfied with them within the first 3 days, I would love an opportunity to fix them for you. Please do not hesitate to contact me for a touch up or to express your concerns. If you continue losing more than the expected amount of lashes after the first initial touch-up, we will have to reevaluate some aspects of your lifestyle so you are able to accommodate Eyelash Extensions.
