Please call us if you have any additional questions about our mail order process. We cannot take the order unless there is an receipt reflecting payment.
WANT TO ORDER NOW？ ENGLISH and CHINESE INSTRUCTIONS。 以下附中英對照的訂購方法(SEE BELOW）
Customers in Hong Kong please use our easy to use process to receive your items in the mail or by no-cost convenient pick up at our Central office. If you are interested in our products but are located outside Hong Kong, please contact us for additional arrangements. STEP 1: EMAILING YOUR ORDER
Please email us with the
following details:
a) Full Name
b) Contact Telephone Number
c) Your Delivery Address
d) Items (and amount) you want to order
e) Method of Delivery - office pickup or mailing (see Step 3). STEP 2: CONFIRMATION OF THE ORDER
After we receive your order, we will contact you (usually by email) to advise you of the total price amount of goods plus shipping (if applicable) and our bank payment details ("Confirming Email"). a) After receiving Confirming Email please make payment to our HSBC account and then email to us back a copy of the receipt reflecting payment (or transfer) to our account. b) If full payment is not made within four (4) days of the Confirming Email (or a phone call where we advise you of the total cost), we will cancel your order. c) After receiving your receipt reflecting payment we will send email notice when your goods are ready for either pickup or the shipment is being prepared for mailing. STEP 3: OBTAINING YOUR ORDER
a) In-Store/Office Pickup: You may conveniently visit our store-office in Central (please see our address and regular hours) to pick up your order at no cost. Please pickup the order within two (2) weeks of payment. b) Mailing: Hongkong Post is the preferred method of delivery. A postage fee based on estimated weight will be sent along with final price quote (see Step 2). FREE SHIPPING ON ORDERS OVER $350. If you wish to have registered mail, please advise us and we will add a fee of $15.50 to the final postage/handling cost. Please note that we are not responsible for lost mail. c) Local private courier service: Please advise us if you wish to use this option and we will make arrangements with you as to your preferred shipping service. STEP 4: RETURN/EXCHANGE POLICY - QUESTIONS
We desire 100% customer satisfaction. If you received the goods by mail, please let us know of any complaints such as spoilage, damage in transit issue, etc. within 72 hours of receiving the goods. We may ask for a photo of the damaged packaging if applicable. If there is an issue with the goods due to our responsibility, we will happily provide you with a full refund OR replacement goods, depending on your preference. ONLINE ORDER
STEP 1 電郵落单
請把以下資料電郵我們：
a/ 聯絡人姓名
b/ 聯絡電話
c/ 收貨地址
d/ 郵寄方式 （見Step 3）
