E&A Green

WANT TO ORDER NOW？ ENGLISH and CHINESE INSTRUCTIONS。 以下附中英對照的訂購方法(SEE BELOW）

Customers in Hong Kong please use our easy to use process to receive your items in the mail or by no-cost convenient pick up at our Central office. If you are interested in our products but are located outside Hong Kong, please contact us for additional arrangements. STEP 1: EMAILING YOUR ORDER

Please email us with the following details:

a) Full Name
b) Contact Telephone Number
c) Your Delivery Address
d) Items (and amount) you want to order
e) Method of Delivery - office pickup or mailing (see Step 3). STEP 2: CONFIRMATION OF THE ORDER
After we receive your order, we will contact you (usually by email) to advise you of the total price amount of goods plus shipping (if applicable) and our bank payment details ("Confirming Email"). a) After receiving Confirming Email please make payment to our HSBC account and then email to us back a copy of the receipt reflecting payment (or transfer) to our account. b) If full payment is not made within four (4) days of the Confirming Email (or a phone call where we advise you of the total cost), we will cancel your order. c) After receiving your receipt reflecting payment we will send email notice when your goods are ready for either pickup or the shipment is being prepared for mailing. STEP 3: OBTAINING YOUR ORDER
a) In-Store/Office Pickup: You may conveniently visit our store-office in Central (please see our address and regular hours) to pick up your order at no cost. Please pickup the order within two (2) weeks of payment. b) Mailing: Hongkong Post is the preferred method of delivery. A postage fee based on estimated weight will be sent along with final price quote (see Step 2). FREE SHIPPING ON ORDERS OVER $350. If you wish to have registered mail, please advise us and we will add a fee of $15.50 to the final postage/handling cost. Please note that we are not responsible for lost mail. c) Local private courier service: Please advise us if you wish to use this option and we will make arrangements with you as to your preferred shipping service. STEP 4: RETURN/EXCHANGE POLICY - QUESTIONS
We desire 100% customer satisfaction. If you received the goods by mail, please let us know of any complaints such as spoilage, damage in transit issue, etc. within 72 hours of receiving the goods. We may ask for a photo of the damaged packaging if applicable. If there is an issue with the goods due to our responsibility, we will happily provide you with a full refund OR replacement goods, depending on your preference. ONLINE ORDER
STEP 1 電郵落单
請把以下資料電郵我們：
a/ 聯絡人姓名
b/ 聯絡電話
c/ 收貨地址
d/ 郵寄方式 （見Step 3）

STEP 2 確認訂單
收取閣下電郵或website order後我們會儘快聯絡閣下以便安排取貨方式，回覆貨品價錢及入數戶口資料:
a/ 入數後，請將入數紙回覆報價的電郵讓我們作紀錄，本店不接受未能出示入數紙紀錄的訂單。
b/ 凡於四天內未完成付款的皆作棄貨處理。(如有任何問題，歡迎電話聯繫我們)

STEP 3 取貨/寄貨
a/ 門市取貨﹕
客人需於本店發出通知後兩個星期內到中環門市取貨，如未取貨，訂單會被視為取消而貨款及貨品皆不能退還。

b/ 本地寄貨服務： 一律使用香港郵政平郵郵寄形式，運費方面，同事會按照貨品重量報給客人。(Step 2) 如需使用掛號郵寄，客戶需要資付郵費以外，額外加15.5元。請注意：任何我們不會對任何因運輸寄失的貨品負責。

c/ 本地Courier︰ 請建議我們閣下如想使用其它運輸/速遞公司費約16-30元不等，我們會根據運輸/速遞公司的報價回復閣下)

*客人必須繳清訂單全數(包括運費)，並將入數紙確認交易傳給我們。我們會於確認收到款項後3-4個工作天內寄出。
OTHERS: 退件服務
我們希望得到客人100%的滿意。如收到貨品遇上甚麼問題，請馬上(於收到貨品後72小時內)把有關問題，如損壞，聯繫我們。我們可能要求用手機拍下並電郵給我們，本店會安排退貨或換貨服務。

以上條款，只適用於郵寄及中環的店購服務。

如在訂貨過程中遇到任何問題，換迎聯絡我們！Hotline: 54410838

ORDER NOW!!!!!!!!!!!