FamHealth

Our raw material are procured with safety as our top priority from trusted healthcare boutique vendors and distributors for the Southeast Asia region. Refunds Policy

We apologise if you were unhappy with your purchase! Refunds or exchanges are only offered for wrong handed products or damaged products upon delivery. All refunds or exchanges must be submitted within 5 days of receiving the package. How to Request for a Refund or Exchange

Please write to us via our Contact Form or email us at [email protected] by stating the below details

Subject Line: (Select 1)Refund or Exchange - #ES(Your Order Number)
Product Name:
Quantity:
Reason: Wrong product delivered or product damaged upon delivery
Photo of Product:
Comments (Optional):
We will then process your request accordingly. Payment and Shipping
Payment

We currently accept payment via Bank Transfer and Senang Pay

Note: For Bank Transfer


Please add the products to your cart and fill in the shipping details accordingly. After receiving the order confirmation email, proceed to transfer the total amount to the following bank account. Bank Name: UOB BANK
Account Name: COSMYTHS PHARMACEUTICALS SDN.BHD
Account Number: 227-302-259-9
Reference:Your Order ID e.g. ES1001


Once payment is made, please reply to the confirmation email with the below details and a screenshot/attachment of the bank-in slip. Order ID :
Bank Name :
Bank-in Date :
Bank-in Amount :
Contact Name:
Shipping



We currently only ship to addresses within Malaysia . Malaysia:

Shipping charges are a flat rate per order: RM 8 for Peninsular Malaysia and RM 20 for Sabah Sarawak. We ship within 3 working days of your order confirmation. Delivery may take up to 5 working days via PosLaju or DHL. Please note: Once we have dispatched your order via courier, By Eggs is not liable for any delays if the parcel is in transit due to holiday seasons, incorrect addresses, delivery failure etc.