Universal Companies

Rose quartz ASMR 🌹

Products & Supplies Featured:
• Crystal Fuzion Face Mask, Rose Quartz
• Boca Terry Microfiber Headband
• Sposh Linens
• Sposh Terry Wrap

ASMR basalt stone back massage 🌙

Products & Supplies Used:
• Theratools Basalt Stone Set
• Pure-ssage Golden Jojoba Massage Oil
• Spa Pantry French Sea Salt
• Clear Bottle with Finger Pump
• Sposh Linens
• Sposh Towels

ASMR lash tint moment 💗

Products & Supplies Featured:
• ViBrowLash Lash Tint
• ViBrowLash Color Cream Activator
• ViBrowLash Silicone Protective Pads
• ViBrowLash Tint Remover
• ViBrowLash Application Brush
• Digital Timer
• Colortrak Nitrile Gloves
• Glass Dappen Dish
• Sposh Linens
• Sposh Terry Wrap
• Boca Terry Headband
• Cotton Rounds

Day 3 at ISPA… that’s a wrap ✨
Wrapping our final Spa Insider Podcast interviews 🎙️ and closing out a week full of meaningful conversations, connections, and unforgettable moments.

And the highlight — celebrating our founder, Marti Morenings as the recipient of the ISPA Visionary Award 2026 🤍 Honored to celebrate her — a true reflection of the legacy she’s built within this industry.

Don’t forget to subscribe to Spa Insider at the link in comments to hear the full interviews dropping in the coming weeks 🎧

If you want to elevate your spa’s guest experience, where should you focus?
At ISPA 2026, John Cowan, our CMO, sat down with Catherine Warren, VP of Strategic Partnerships at Arch Amenities Group, on the Spa Insider Podcast.

Catherine brings a unique perspective on what truly drives exceptional experiences. She oversees the company’s Preferred Vendor Program with more than 70 vendors, leads Forbes Five-Star training across 80+ properties, and plays a key role in pre-openings, transitions, and spa and wellness consulting.

In this clip, she shares three ways to immediately elevate the guest experience, all rooted in intention: how you train your team, how you personalize the guest journey, and how you approach your environment and hiring.

Because the difference between a good experience and a Five-Star one isn’t budget, it’s how intentionally it’s delivered.

The full conversation goes deeper into what truly creates exceptional spa experiences, from attention to detail to anticipatory service and a deeply guest-centric mindset.

Stay tuned for the full episode, dropping later this month 🎙️
In the meantime, follow the Spa Insider podcast to catch all 25 ISPA episodes 🎙️Link in comments

Day 2 at ISPA 2026 ✨

Spa Insider interviews continued with an incredible lineup of spa and wellness leaders 🎙️
A full day of meaningful connections at the booth.
Final day at ISPA. Stop by Booth #325, we’d love to see you 🤍

Full interviews coming soon. Subscribe to Spa Insider at the link in comments.

What if increasing revenue in your spa wasn’t about getting more bookings, but getting smarter about the ones you already have?

At ISPA 2026, John Cowan, our CMO, sat down with Frank Pitsikalis, SVP and Chief Marketing Officer at Agilysys, to explore how the spa industry can evolve its approach to revenue optimization.

He shared how concepts like dynamic availability can help shift your service mix, protecting peak hours for high-margin treatments while filling slower times with services that might otherwise go unsold.
In this clip, Frank breaks down how small adjustments to your schedule can drive meaningful impact across both utilization and profitability.

The full conversation goes deeper into how spas can think more strategically about pricing, demand, and long-term revenue growth.

Stay tuned for the full episode, launching next week.
In the meantime, follow the Spa Insider podcast to catch all 25 ISPA episodes 🎙️Link in comments

What if the success of your spa or wellness business comes down to one thing: the story you’re telling?

At ISPA 2026, our CMO, John Cowan, sat down with Patrick Huey, Director of Global Wellbeing at Hyatt Hotels Corporation and host of At The Podium Podcast, to explore how storytelling shapes not just your brand, but how guests perceive, trust, and connect with your business.

In this clip, Patrick shares his approach to building a narrative that starts with awareness and evolves into something meaningful.

The full conversation goes deeper into how storytelling drives connection, perception, and long-term success.

Stay tuned for the full episode 🎙️

ISPA Day 1 recap ✨

Back-to-back Spa Insider interviews with some of the biggest voices in spa and wellness 🎙️
Plus a full day of meeting, connecting, and catching up with so many of you at the booth 🤍
Excited to do it all again today at Booth #325

Full interviews coming soon on Spa Insider. Subscribe at the link in comments.

Mani scrub ASMR 🫧✨
A gentle exfoliation moment to smooth, soften, and prep the skin.

Products & Supplies Featured:
• Dadi’ Scrub
• Eco-Fin Escape Peppermint Essence Paraffin Alternative
• Sposh Luxury Hand Towel
• Sposh Microfiber Robe