Anew You Salon

It’s business!🤷🏽‍♀️

Hair salon rules for clients. What should you expect from your customers?

A. Yes, clients pay for your services and are entitled to having a good experience at your salon - but that doesn’t mean they should be allowed to do whatever their heart desires. As the salon owner, you not only can, but even should, set your own salon policies and require customers to follow them. What can you demand from your clients, how should you communicate your rules and what traps do you have to avoid?

1. You can (and even are legally obligated to!) refuse service to a person that is drunk, as they pose an immediate threat due to their intoxicated state.
2. You are in the right to make your salon adult-only.

B. What are the behaviours you shouldn’t tolerate in your hair salon?
1. No-shows = Most hairstylists dread no-shows - and for a good reason. No-shows waste your time and bring financial losses. You are in the right to demand that your clients let you know in advance if they have to cancel.
2. Late cancellations = Similarly to no-shows, late cancellations also make you lose time and money, the only difference being that you at least have some sort of information on what happened. Again, it’s up to you to decide the deadline for informing you about the cancellation, as well as the consequences of failing to comply.
3. Late arrivals = Living our busy lifestyles, we all end up running late from time to time. Unfortunately, a significant delay on the client’s part may negatively impact the quality of their appointment and even mess with your schedule for the rest of the day. Once again, you have the power to decide which late arrivals you are willing to tolerate (usually it’s 5-10) and whether or not you are going to assign a fee

Silk press & quick weave

Crochet style

Client selfies ❤️