Rooted and Radiant

If you message me asking for an appointment and I reserve that time for you, please do not leave me without a response—only to tell me less than 24 hours beforehand and that’s with me reach out) that you booked somewhere else because they could get you in sooner.

I currently have a waitlist and am almost completely booked through December. Holding an appointment that you never intended to keep takes that opportunity away from another client and costs me time and income. If this happens, I will not be able to book you again.

Going forward, all new clients will have one hour to pay the required deposit after booking. If the deposit is not received, the appointment will not be confirmed and the time will be reopened.

I truly don’t want to be overly strict, but I have to protect my time, my income, my business, and my peace. Thank you to everyone who respects my policies and values the time I reserve specifically for you. 🫶🏻

🎄 CONSIDER THIS YOUR OFFICIAL CHRISTMAS HAIR WARNING 😂 🎄

I will be OFF December 21st through January 5th! ❤️

My kids will be out of school for Christmas break, and I’ve decided I want to be really intentional about spending that time with them. I want to finish 2026 with my family and start 2027 with my family.

The older they get, the more I realize just how fast these years are going by. 🥹 One day they won’t all be home for Christmas break, needing me, making my house loud and chaotic… and I don’t want to look back and wish I had slowed down and enjoyed it more. ❤️

SOOOO, with that being said…

I will NOT be doing emergency Christmas hair on December 23rd. 😂😂

If your roots are rooting, your blonde needs blonding, or you suddenly decide you need a whole new personality before Christmas dinner… BOOK. IT. NOW. 🤣👏🏼

🎅🏼 Christmas is the week of December 21st, which means all Christmas hair appointments need to happen BEFORE December 21st!

Please don’t wait until December 20th and hit me with the:
“Any chance you can squeeze me in?” 👀😂

Because come December 21st, the foils are DOWN, the out-of-office is ON, and I’m trading salon time for Christmas movies, family time, pajamas, food, and soaking up every minute with my babies. ❤️🎄

I love my clients, I love what I do, and I’m incredibly thankful that you all support my business in a way that allows me to also be present for my family. 🫶🏼

DON’T WAIT UNTIL DECEMBER TO BOOK DECEMBER! 🎄✨

-Heather
Rooted & Radiant

ROOTED & RADIANT
Policies & Procedures

As I transition from booth renter to the owner of Rooted & Radiant, I am implementing updated policies and procedures that better protect my time, finances, and business while also creating clear expectations for every guest.

These policies allow me to provide each guest with the time, attention, and quality of service they deserve. By scheduling an appointment, you acknowledge and agree to the following:

BOOKING & DEPOSITS

A valid card must be kept securely on file to schedule and maintain an appointment.

A nonrefundable deposit is required to secure all appointments. Deposit amounts vary depending on the service and the amount of time being reserved.

Your deposit must be paid within 12 hours of receiving the booking request, or your appointment may be released. Your deposit will be applied toward the final cost of your scheduled service.

With at least 48 hours’ notice, your deposit may be transferred one time to a rescheduled appointment. Deposits cannot be refunded or transferred to another person.

CANCELLATIONS & RESCHEDULING

A minimum of 48 hours’ notice is required to cancel or reschedule an appointment.

Appointments canceled or rescheduled with less than 48 hours’ notice will be charged 50% of the scheduled service total. The deposit already paid will be credited toward this amount so you are not charged twice.

Repeated cancellations or rescheduling may require an increased deposit or full prepayment before another appointment can be scheduled.

NO-SHOWS

Failure to arrive without contacting me is considered a no-show.

No-shows will be charged 100% of the scheduled service total. Any remaining balance must be paid before another appointment can be booked, and future appointments may require full prepayment.

EMERGENCIES & ILLNESS

I understand that true emergencies and unexpected illnesses happen. These situations will be considered individually; however, communicating with me as soon as possible is always appreciated.

Please do not come to your appointment if you are contagious, have a fever, or have experienced vomiting or diarrhea within the previous 24 hours. Contact me as soon as possible so we can discuss rescheduling.

LATE ARRIVALS

Please arrive on time and ready to begin your service. Arriving more than 15 minutes late may require your service to be modified or rescheduled so that it does not affect the appointments following yours.

If there is not enough time to complete the scheduled service, the cancellation policy may apply.

SERVICE CHANGES

Appointments are scheduled according to the amount of time reserved for the services selected.

Any service changes must be made at least 48 hours before your appointment.

If you remove or reduce your scheduled service with less than 48 hours’ notice, you will be charged 50% of the originally scheduled service. This applies even if you still receive a smaller service during the reserved appointment time.

Additional services cannot always be added at the appointment. If there is not enough time available, a separate appointment will need to be scheduled.

CONSULTATIONS & HAIR HISTORY

Complete honesty regarding your hair history is essential. Depending on the length of your hair, I may need several years of color, chemical, medication, mineral, and at-home product history.

Please disclose all professional and at-home color, lightener, henna, permanent color, relaxers, perms, smoothing treatments, metallic salts, well-water exposure, medications, and previous chemical services.

Rooted & Radiant will not be held responsible for results or damage caused by an incomplete or inaccurate hair history.

Strand testing may be required before certain services. If the test shows that the requested service cannot be performed safely, we will discuss alternative options.

RESULTS & EXPECTATIONS

Inspiration photos are welcomed and help us communicate your desired look, but they are references—not guarantees of an identical result.

Final results depend on your current color, hair history, texture, density, condition, length, and the services previously performed on your hair. Some goals may take multiple appointments to achieve safely.

The health and integrity of your hair will always take priority. I reserve the right to modify or decline any service that I believe could compromise your hair.

PRICING, TIME & PRODUCT

All listed prices are starting prices unless otherwise stated.

Final pricing depends on the service performed, time required, products used, condition of the hair, and the complexity of the desired result.

Color services include a designated amount of appointment time. Additional time or services needed beyond the standard service allowance may result in additional charges. Any significant changes will be discussed with you whenever reasonably possible.

Vivid color, major transformations, color corrections, and other specialized services require a consultation and may require multiple sessions. An exact result or total price cannot always be guaranteed before the service begins.

ADJUSTMENTS, REDOS & REFUNDS

If you have a concern with your color, please contact me within seven days of your appointment and include clear photos of the concern.

If the concern is determined to be a technical issue with the original service, an adjustment appointment will be offered and must be completed within 14 days of the original appointment.

Adjustment appointments do not cover:

• A change of mind after the agreed-upon service was completed
• Requests that differ from what was discussed during the consultation
• Results affected by an incomplete or inaccurate hair history
• Damage or color changes caused by at-home products, chemicals, improper care, swimming, hard water, or another stylist
• Additional lightening or color sessions that were already explained as necessary to reach the final goal

Due to the time, labor, and products used during salon services, refunds are not provided. Concerns must first be communicated directly to Rooted & Radiant so I have the opportunity to evaluate and appropriately address them.

CHILDREN & ADDITIONAL GUESTS

Guests are welcome to bring someone with them; however, please keep in mind that Rooted & Radiant is a private suite with limited seating and space.

Children must remain supervised at all times for their safety.

COMMUNICATION

Please communicate any concerns, sensitivities, discomfort, or changes you would like during your consultation and service. I want you to feel comfortable speaking openly so we can work together toward the best possible result.

By booking with Rooted & Radiant, you confirm that you have read, understood, and agreed to these policies.

Thank you for respecting the time, care, education, and preparation that go into providing every service.

When a guest sits in your chair and says, “Do whatever you think is best” and then absolutely LOVES the result. 😍

That kind of trust is everything. 🥹🩷

Yayyyyy so exciting!!!

Partial air touch foilayage for that effortless, lived-in summer blonde.. Dimensional, bright, and blended to
perfection.