LaborFirst

For the last three years, we have highlighted our Member Advocates in a summer Spotlight Series. In each Spotlight, Advocates share a story or thoughts on how they have made a meaningful impact on the health and emotional wellbeing of members. These Spotlights capture the human side of our service model and truly represent our phenomenal team.

The full collection of Spotlights is now available:
https://laborfirst.com/blog/spotlighting-member-advocates-and-their-impact/

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Anthony, have a meaningful impact on the lives of members every day. In this spotlight, Anthony answers the question, “How do you personally connect with our members to build trust during your interactions?” Thank you, Anthony!

Our advocacy has earned a 90+ Member NPS every month since May 2022.

Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

In 2025, our Service team completed 377k health plan enrollments. We make the process as seamless and stress-free as possible for both clients and their members.

+ Every client is paired with a dedicated team that sends member mailings, answers eligibility and enrollment questions, and handles billing and reporting.
+ Every member has a dedicated phone number to an Advocate team that provides on-going education and guidance on Medicare benefits and proactive issue resolution.

If you are a union or employer that sponsors retiree benefits, let us take care of the heavy lifting.
Learn more at https://laborfirst.com/solutions/retireefirst/group/

Nothing brings people together quite like ice cream. 🍦

This week, we treated our teams on both sides of the country to a well-deserved summer pick-me-up! Our New Jersey office enjoyed a visit from the iconic Mr. Softee truck, while our Arizona team cooled off with an in-office ice cream bar.

No matter the location, taking time to celebrate our people is always worth it. Here's to great teams, great work, and a few extra sprinkles along the way. 💙

This summer, we’re continuing to shine a spotlight on the people behind our world-class Member Advocacy Services. Advocates, like Maria, have a meaningful impact on the lives of members every day. They solve issues, answer questions, simplify benefits, and build strong relationships. Thank you, Maria, for your compassion and dedication to our mission at LaborFirst!
Our advocacy has earned a 90+ Member NPS every month since May 2022.
Learn why: https://laborfirst.com/solutions/retireefirst/advocacy/

We’re kicking off summer by showing appreciation to our amazing team with lunch from Grilly Cheese and Sapori Di Marisa ! Nothing says summer like great food, good vibes, and even better people.

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair massages and aromatherapy to salads and smoothies, it was a great opportunity for our team to take a break, recharge, and connect with one another.

We’re proud to support the health and well-being of our employees and create moments that encourage balance, connection, and a little fun during the workday. Thank you to everyone who helped make the event such a success!

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to providers, pharmacies, and government agencies on the members’ behalf. After a case is resolved, Advocates always make a completion call to the member to close the loop and ensure satisfaction.

In 2025, our Advocates closed over 303,500 member cases. This performance highlights the value of dedicated Member Advocacy Services. We take care of retirees with expert support and reduce call volume to plan staff and insurance carriers.

🇺🇸 This weekend we honor our heroes and remember the brave men and women who made the ultimate sacrifice for our freedom. You are forever in our hearts, and we are forever thankful for your service and sacrifice. 🇺🇸

One of the things we’re most proud of at LaborFirst is the way our Advocates care for the members they serve. Healthcare can be confusing and overwhelming. Our Advocates are there to guide members through their benefits, answer questions, resolve issues, and provide the kind of support that builds trust over time. It’s this human connection — paired with deep expertise — that makes healthcare navigation and advocacy so meaningful for the retirees and families we support every day.