Avoid Luxury Nail Spa 2810 Pinole

Yelp 1-Star Review Series #18
– Salon: Luxury Nail Spa
– Reviewer: Cristina V.

“The nail tech was literally painting my nails like you would paint a 4-year-old’s.”
• Walk-in visit, left with regret
• Rush job, sloppy strokes, zero care
• Nails looked unfinished — while still at the salon
• Didn’t even want a redo. Just wanted it done neat

Sometimes it’s not about fancy designs — just basic respect for the customer and a steady hand.

Yelp 1-Star Review Series #17
– Salon: Luxury Nail Spa
– Reviewer: Kelli-Ann R.

“The guy with the neck tattoo needs to find another job.”
• Rude, dismissive, doesn’t listen to clients
• Gel polish peeled off entirely within days
• Overbooked and upselling with trash service
• Called it “one of the worst manicures ever”

Whole nail peeled off like a sticker — and they still had the nerve to charge full price?

Yelp 1-Star Review Series #16
- Salon: Luxury Nail Spa
- Reviewer: Heidi M.

“RUDE, Classless trash this man is.”
• Waited despite having an appointment
• Gel polish peeled off in 3 days
• Complained calmly, got told to “shut up”
• Staff mocked her in Vietnamese and laughed

Disrespect, poor quality, zero accountability. The review said it all.

Luxury Nail Spa – 2810 Pinole Valley Rd:
15+ Real 1-Star Reviews You NEED To Read.”

If you’ve ever:
• Been overcharged
• Treated rudely
• Got your nails ruined
• Waited for hours with no service…

You’re not alone.
This page is sharing real screenshots, photos, and quotes from actual customers — all public, all documented.

We’re exposing what Yelp couldn’t fix.

See it for yourself. Protect your time, money, and nails.

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Yelp 1-Star Review Series #15
- Salon: Luxury Nail Spa.
- Reviewer: Nori W.

“If you want your nails to look like crap, this is the place to come.”
• Called out the consistently low ratings
• Showed photos of poorly done nails
• Straight-up roast: “look like crap”
• Short, clear, visual — speaks louder than words

Yelp 1-Star Review Series #14
- Salon: Luxury Nail Spa.
- Reviewer: Bunny B.

“Owner yelled at me, refused to finish my nails, and still wanted full price.”
• Called the owner rude and snappy — “prefers to yell”
• Came with her aunt (a regular), still got treated poorly
• Staff ignored her request to not do nails in massage chair
• She pulled her hand away — tech refused to finish the service
• Still tried to charge full price

“My aunt stopped going to this trash place after that terrible service.”

Yelp 1-Star Review Series #13
- Salon: Luxury Nail Spa.
- Reviewer: Vinnie P.

“Overcharged for services I didn’t request – and the owner ignored me.”
• Came in for a simple mani-pedi
• Constantly pushed to upgrade to salt rub or deluxe (declined)
• Was still charged extra for:
• $1 flip-flops
• $1 debit card fee
• Gel polish (never requested)
• Owner refused to make eye contact when questioned

“They do work and charge for services that were not requested.”
“Be careful! I am not returning!”

Yelp 1-Star Review Series #12
- Salon: Luxury Nail Spa.
- Reviewer: Alexis P.

“They don’t even deserve 1 star… rude, unprofessional, ignored me twice.”
• Had an appointment
• Waited over an hour
• Staff seated random walk-ins before her
• Completely ignored her request
• Happened twice
• Said: “NEVER again will I be back.”

Yelp 1-Star Review Series #11
- Salon: Luxury Nail Spa.
- Reviewer: Kristin L.

“Worst service ever!!! Waited over an hour while walk-ins were seated first.”
• Had a 1PM appointment
• Arrived early
• Still didn’t get seated until 3PM
• Staff kept prioritizing random walk-ins over booked customers
• Described the whole experience as “just horrible”

Yelp 1-Star Review Series #10
- Salon: Luxury Nail Spa.
- Reviewer: Fina I.

“The chair was broken, my nail broke, and they told me to come back… twice.”
• Staff refused to follow customer’s nail request
• Broken spa chair
• Nail broke the same day → told to return
• Owner wouldn’t even make eye contact, said she was too busy to fix it
• Asked her to come back again the next day
• Customer felt ignored, unimportant, and disrespected

“They didn’t do my pedicure right… she should have been more polite as a business.”

Yelp 1-Star Review Series #9
- Salon: Luxury Nail Spa.
- Reviewer: Nessa D.

“Dirtiest nail shop I’ve ever been. Manager is rude, tools not cleaned, tubs reused.”
• Pedicure started at 1:45PM, ended at 4:30PM
• Cold water soak, no plastic liner
• Tools and tub reused without cleaning
• Nails done against customer’s request
• Manager Julie was called out for rudeness and poor hygiene

“They experiment with powders on customers.”
“WAS NEVER CLEANED.”