Heather Lynn Hair Design

*Effective March 1st 2022*

24Hour policy
*Heather Lynn Hair Design understands that sometimes schedules change and therefore requests at least 24 hours notice when canceling or rescheduling your appointment.

*Prepayment for 50% of your scheduled service is required to hold your appointment*

*Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur a charge of 50% of the service amount. Lateness
* Please note that if you are over 15 minutes late for your appointment we “may” have to reschedule your service if it cannot be completed in the remaining time frame. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged for 50% of the service scheduled. Client protection policy
* Heather Lynn Hair Design values your time and feels that it is fair to honor the same policies we hold to our clients. Should The salon need to cancel on a client due to unsafe weather conditions weather, power outages, or other unforeseen events with less than 24 hours notice we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner. Policy Exceptions
* Here at Heather Lynn Hair Design we understand that accidents and emergencies happen that prevent 24-hour notice for canceling or rescheduling your appointment. Salon guests are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows. (This grace period is NOT for first time guest.)