Loc’d N Liberated, LLC

To sign up for this workshop, please send your name, phone number, and email address via DM (direct message). Don't wait until the last minute to secure your spot.

ATTENTION WILSON CLIENTS!!

More openings have been added to my schedule, along with extending my hours for the summer. Go to http://www.locdnliberated.com to make your appointment today!! See you in the salon!

Home | Locd N Liberated

I’m definitely a “Style as I go” kind of loctician….. 😏 💕💪🏽

My Wilson schedule is booked solid up until Mid July! Parents this is your sign to book your baby’s back to school appointments!

www.locdnliberated.com

COMMUNICATION POLICY- If you need to communicate with me, there are 3 effective ways to do so. Website message feature, text, or call. If you need me outside of business hours, I will be unavailable. Feel free to leave a voicemail or details in your text and I will respond once I return to the salon. If I am with a client, I will be unavailable until time allows me to respond back to you or return your call. Please be patient and allow me 24-48 hours to respond. Communicating via phone will be to reach me for last minute emergencies or if you have trouble finding the salon. No phone calls or texts will be accepted to book appointments. That must be done through the booking site.

DEPOSIT POLICY- ALL DEPOSITS are non-refundable. They are transferable no less than 48nhours before your scheduled appointment. Deposits can only be transferred ONE TIME. After that, you will lose your deposit. All Microloc, color, and Sisterloc appointments require a situational deposit amount.

NO CALL/NO SHOW POLICY- If you have missed your scheduled appointment time, reach out to communicate. I'm an understanding person, however, no communication at all is unacceptable and will result in client dismissal and subsequently termination.

CANCELLATION POLICY- Life happens and if you must cancel please allow 48 hours before your appointment to notify me if cancellation. If you have passed the 48 hour threshold, you will lose your deposit and will now be required to book via the booking site with a new deposit fee.

RESCHEDULE POLICY- If a reschedule is necessary on my end, I accept the responsibility to get you on the schedule when it is convenient for you. There will be no deposit fee. However, if you find that you must reschedule, please do so on the booking site. If you have rescheduled the 48 hour rescheduling threshold, you will lose your deposit and will have to render a new deposit fee for a fee time slot.

LATE POLICY🕦- If you realize you will be late, you have 5 minutes past your appointment time to reach out and inform me of your ETA. If you are 15 minutes or more late, I may have to reschedule your appointment depending on my schedule for the day. If we are forced to reschedule because of your tardiness, you are required to reschedule via the booking site and will have to pay a new deposit fee.

Policy Updates- Please Read

I'm reaching out to share important updates to our salon policies that may impact your appointments and services. These changes are designed to improve your experience, streamline scheduling, and ensure I continue to provide the highest level of care and professionalism. I kindly ask that you review the updated policies so you're aware of what's new and how it may affect your future visits. Each policy will be posted separately.

PLEASE CONFIRM YOUR EMAIL ADDRESS IN VAGARO--

To ensure you receive important updates and appointment reminders, please make sure you have a valid email address on file in Vagaro.

You can verify or update your email address by doing the following:

1. Log into your Vagaro account
2. Go to your profile picture in the top-right corner and select "My Profile"
3. Locate the "Edit Profile" button and click it
4. Update your email address in the designated field
5. Make sure to save your changes by clicking the "Save Changes" button

Thank you to your attention to this!

Important Update: New Appointment & Communication Policy

Dear Valued Client,

I hope this message finds you well. I'm reaching out to share some important updates regarding how appointments and communication will be handled moving forward. These changes are being made to improve efficiency and better manage time and service quality for all clients.

Effective immediately:

1. All appointments must be booked through the official booking site or immediately following your appointment.
- No appointments will be scheduled via text or phone call.
- A deposit will be required at the time of booking on booking platform.

2. All questions or inquiries must be submitted using the messaging feature within the booking platform.
- Text messages and phone calls will no longer be used for questions or scheduling.
- You can expect a response to your message within 24 hours.

3. Please book the service you intend to receive.
- If you book for a specific service (ex: color) and change your mind at the appointment, it will be treated as a cancellation, as products are purchased in advance based on the services you select.

To help ensure a smooth experience for all clients, I'd like to clarify a few additional important points:

Appointment Requests vs. Confirmations----When you request an appointment, please understand that it is only a request, not a confirmed booking. The schedule must be reviewed first to confirm availability for your selected service, date, and time. If the requested slot is available, you will receive a separate confirmation message. Only then is your appointment officially booked.

Waitlist Details----Joining the waitlist means you are in line for an opening, should one become available. This process is automated by the system-it is not manually handled by the owner. If an opening occurs, the system will notify you directly.

No Additional Services at Time of Appointment----Please be mindful that once you arrive at the salon, no additional services can be added. You will receive the services you booked in advance. Be sure to schedule all desired services when making your appointment.

Updated Contact Policy----Effective immediately, the current phone number for the owner will no longer be used for any business-related communication. All communication must go through the official booking platform. This ensures that all messages are properly tracked and responded to in a timely manner.

These adjustments are designed to help streamline scheduling, ensure the best service experience, and allow for proper preparation before each appointment. I truly appreciate your understanding and support during this transition.

Thank you for being a valued client. I look forward to continuing to work with you!