Friendly Nails

😳OMG YOU CHARGE A CANCELLATION FEE 😳
How dare you!
How dare you charge a fee when you didn’t deliver the service!
Crazy right?
Actually, nope.
Booking deposits, and cancellation fees are becoming a very common factor in the salon world.
And you know what?
THEY SHOULD BE.
Think of it like this…
Could you call American Airlines after no showing for your flight and expect a refund?
Nope.
Could you imagine calling Virgin Atlantic and asking them for a seat on their Saturday 10:30am flight to Barbados, but you’ll pay when you get there?
Nope.
Could you imagine calling Delta Airlines and telling them you can’t make the flight leaving in an hour but you’d like a seat for free on the flight an hour later or tomorrow?
Nope.
We work like a flight. Once the plane has gone, the seat has lost its money.
Same as your space that your stylist had reserved for you.
Imagine arriving into work at the office and being told last minute that actually you weren’t needed for the next few hours.. but you will be unpaid through no fault of your own. Time you allocated to work to earn a living and you just have to take the pay cut without a choice!
When you work in a business where you trade time for money, time IS money.
So when people don’t want to pay for your time, and you put it on loan with no collateral, you risk losing that money.
Now, I know times are tough and odd and weird.
Costs are rising.
People are worried about money.
But we aren’t talking about booking vs not booking.
We are talking about booking space and paying for it vs not paying for it.
That’s very different.
Booking deposits and cancellation policies are in place to -
Protect the salon owner/stylist
Reassure the client
Make an agreement between two parties, official.
An agreement that says you’ll give your time, in exchange for money.
A salon owner should never feel guilty for putting a $$ sign on their time or product.
It’s what every single business has ever done in the entire history of time.
Except the ones that didn’t. And they didn’t last.
From Hollie Power, Salonology
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*copied & pasted. Feel free to do the same if you run a business*
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👉🏾 Added by Jill Wright: gas stations do not give gas without a card or cash beforehand. It has become normal & customary because ALL gas stations conduct business this way. Once beauty pros all conduct business with an appointment deposit, it’ll also become normal & customary, too. ✌️