Samoa Business Hub

⛳ Work Hard. Play Harder. Swing… Questionably. 🏌️‍♂️🏌️‍♀️

The SBH teams brought their A-game—and a few highly creative golf swings—to the SCOPS Golf Tournament! 😎

We won prizes, special prizes, and perhaps most importantly, recognition for fully embracing the tournament spirit. Because while trophies are elite, enjoying the day like champions is even better. 🏆

It was a brilliant reminder that not everything is about deadlines, meetings, and emails marked “urgent.” Sometimes, it’s about fresh air, great company, friendly competition, and confidently shouting “FORE!” before anyone asks questions.

A fantastic day, plenty of laughs, and memories to match. We’re definitely coming back next year—hopefully with the same energy and slightly improved handicaps! ⛳😂

📝 BUSINESS TIP TUESDAY #7

📋 Create a Simple Business Plan

Have a great business idea?

Awesome! 💡👏

But if your entire business plan currently lives in your head…
“Trust me, I know what I'm doing!”
…it might be time to put it on paper. 📝

A business plan doesn't have to be 50 pages long or full of complicated words.

Start by answering some simple questions:
✔️ What do I want to achieve?
✔️ Who are my customers?
✔️ What am I selling?
✔️ How will my business earn income?
✔️ What will it cost to operate?

A clear plan can help you stay focused, prepare for challenges, set realistic goals, and communicate your business idea clearly to potential lenders or partners.

And remember: your first business plan doesn't have to be perfect.

Start with what you know, then review and improve it as your business grows. 📈

🤝 Need help developing your business plan?
SBH Business Advisors are here to support you.

💬 Be honest: Is your business plan written down… or is it currently living rent-free in your head?

🚨 WEEK 11 | Small Business Operations (SBO) Level II 💼📚

This week, our participants learned a skill that goes beyond the business plan — knowing what to do when an emergency happens! 🩹🚒

We were pleased to welcome the Samoa Fire and Emergency Services Authority (SFESA) for an engaging First Aid Training session. 👩‍🚒

From learning how to respond in an emergency to gaining practical first-aid knowledge, our participants are building skills that can be valuable in the workplace, in their businesses, and in everyday life. 🙌

Because running a business is important… but knowing how to respond when someone needs help is just as important! ❤️

👏 Fa’afetai tele lava to SFESA for sharing your knowledge and helping equip our participants with these important life-saving skills!

🎓 Interested in joining the next SBO Level II programme? Follow Samoa Business Hub for updates and registration details when applications open! 📢

Sponsored by UNDP in Samoa, Cook Islands, Tokelau & Niue and UN Women Pacific under the M4C Samoa - Component II.

😊 BUSINESS TIP TUESDAY #6

🤝 Build Trust Through Customer Service

Want customers to come back?

Start with something that doesn't require a huge budget:

Treat them well. 😄

A warm greeting, a listening ear, a little patience, and keeping your promises can go a LONG way.

Because customers may forget what they bought… but they probably won't forget if you made them feel valued — or ignored. 😂

Great customer service can turn:
👤 A customer → into a regular
🗣️ A regular → into a referral
❤️ A referral → into a loyal customer

And the best part?

Good customer service is free! 💯

💼🚀 ANOTHER WEEK, ANOTHER STEP TOWARD YOUR DREAM JOB!

This week, our Job Seeker Workshop was in full swing! 🙌✨ Participants worked on sharpening their CVs, tackling job applications, and getting interview ready. 📄📝🎤

But it’s not just about ticking boxes! ✅ Our sessions provide customized, practical support to help participants identify areas they can improve and feel more confident about their individual job search. 💪💼

Because let’s be honest… “I work well under pressure” sounds great in an interview — but actually preparing beforehand is even better!

📢 Want to join us?

If you’ve already filled out our registration link, sit tight! We have a lot of job seekers in line, and our team is working through the requests.

Once your workshop is scheduled, we’ll contact you with your appointed date and time. 📅📞

Haven’t registered yet? You can still submit your interest below! 👇

🔗 SBH Job Seeker Service Booking:
https://docs.google.com/forms/d/e/1FAIpQLScuHcw5c3JQsdYfQtikmn1Zwp2dN-PQZ-obBjENnHB9c0r2wQ/viewform

🙏 Thank you for your patience and understanding. We’re looking forward to helping more of you get job-ready! 💪✨

🚀 WEEK 10 | Small Business Operations (SBO) Level II 📚💼

This week, we were pleased to welcome the Samoa Police, Prisons & Corrections Services as our special guests, who delivered an informative lecture and shared valuable insights with our participants. 👮‍♂️🤝

Sessions like these give our participants the opportunity to learn from different sectors, broaden their knowledge, and gain practical insights they can take into their businesses and workplaces. 🌱📈

A special fa’afetai tele lava to the Ministry of Police, Prisons & Correction Services for taking the time to engage with our participants. 🙏

🎓 Want to be part of the next semester? You can look forward to joining our next SBO Level II programme! Keep following Samoa Business Hub for updates and registration details once applications open. 📢

Sponsored by UNDP in Samoa, Cook Islands, Tokelau & Niue and UN Women Pacific under the M4C Samoa - Component II Programme.

🌺 Empowering Women Vendors Through Business & Digital Skills! 💼📱

We’re pleased to be supporting women market vendors at Salelologa Market, Savai‘i, through hands-on mentoring and digital support under the Markets for Change ( ) project.

From strengthening business practices and financial management to building digital skills, these sessions are helping women vendors gain practical knowledge and confidence to grow and sustain their businesses. 💪🏽✨

Thank you to UNDP in Samoa, Cook Islands, Tokelau & Niue, UN Women Pacific, and Australian Government Department of Foreign Affairs and Trade for the continued partnership and support as we work together to create greater opportunities for women in business.

🏷️ BUSINESS TIP TUESDAY #5: DON'T UNDERPRICE YOUR PRODUCTS

We all want customers saying, “That’s a great price!” 😍

But if you're making sales while your bank account is saying, “Are we actually making money here?” 😭😂 — it might be time to rethink your pricing.

When setting your prices, remember to account for:
✔️ Materials
✔️ Labour
✔️ Transport
✔️ Packaging
✔️ Utilities
✔️ A reasonable profit 💰

Your price should cover your costs AND leave room for your business to grow.

Because making 100 sales with little or no profit isn't necessarily better than making 50 profitable sales. 📈

💡 Remember: Don't compete only by being the cheapest. Compete by offering value, quality and a great customer experience.